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Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences. Duties: - Handle inbound and outbound customer calls in a professional and courteous manner - Provide accurate information and assistance to customers regarding products, services, and promotions - Resolve customer complaints or issues promptly and effectively - Upsell products or services to customers when appropriate - Analyze customer needs and recommend suitable solutions - Perform data entry tasks accurately and efficiently - Maintain customer records and update information as needed Qualifications: - Fluent in English, both written and verbal - Strong sales and customer service skills - Bilingual proficiency (Spanish/English) is a plus - Excellent communication and interpersonal skills - Ability to analyze customer inquiries and provide appropriate solutions - Proficient in data entry and computer applications - Experience with outbound calling is preferred At our company, we value our employees and offer a supportive work environment. We provide comprehensive training to ensure your success in this role. Join our team today and be part of a dynamic organization committed to delivering exceptional customer service. Note: This is a paid position, as all positions at our company are compensated.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
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Work Location: In person
Full Time
Retail
$36k-45k (estimate)
04/02/2024
04/27/2024
knoxfloors.com
Knoxville, TN
<25
Retail
The job skills required for Customer Service Representative include Customer Service, Call Center, Data Entry, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.