General Manager
ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back.
ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!
Summary:
At ClearChoice, our objective is to ensure the highest quality of care by not only using
specialists to deliver treatment, but to have all the specialists at one location, working together
as a team, and supported by state-of-the-art imaging equipment and an on-site lab. We are
committed to providing life-changing procedures to our patients while they experience world-
class customer service.
The General Manager will manage the business operations of a $15MM operation through the
development of strong partnership relations with Doctors, the Management Group and the staff.
This position ensures the alignment of the practice with the core purpose and beliefs of the
network. You will also manage the financial performance of the practice, employee performance
and development of existing and new processes.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Reviews analysis of activities, costs, operations and forecast data to determine center
progress toward stated goals and objectives. Create efficiencies within the Center
Operations
Confers with divisional leadership and Center Doctor to review achievements and
discuss required changes in goals or objectives resulting from current status and
conditions
Participates in formulating and administering company policies, directing and
coordinating all divisional department activities to develop and implement long-range
goals and objectives to meet business and profitability growth objectives
Responsible for ensuring best practices are in place. Able to manage scheduling
efficiency, problem solve spontaneously and proactively plan ahead. Responsible for
ensuring the development of center staff is scheduled and able to coach and manage
performance as necessary.
Reviews and approves preparation of accounting analysis for budgetary planning and
implementation, production efficiency, financial reporting, budgetary planning and
submittal for capital expenditures
Sales Focused Experience:
Assisting potential patients in the decision making process utilizing the ClearChoice
consult process
Meeting with potential patients at the ClearChoice Dental Implant Center to discuss our dental
implant solution
Manage follow up process by reaching out to potential patients who have already expressed an
interest in ClearChoice to help educate them on the process, identify where they are in their
decision making process, and/or follow up on patients who may have delayed treatment
Experience in referral based services, working with existing patients to identify potential referrals,
developing funnel management to drive network
Additional Responsibilities:
Manage full revenue performance of the center, including managing performance of all
staff
Review and manage key performance indicators including sales, collections, healthcare
financing, close and manage overall business portfolio
Develop and manage the partnership between the Company and the Doctor through the
consistent communication of core purpose and beliefs and collaborate with leadership to
resolve issues in conflict with them. Foster strong relationships with our Doctor Partner
to ensure alignment to strategic objectives throughout the center.
Regularly review and interpret the financial performance of the practice to ensure plan
achievement and profitability targets.
With support from the Supply Chain Department implement best practices, purchasing
guidelines and protocols which effectively leverage the collective buying power of the
ClearChoice network.
Manage and report the practice assets through effective inventory control, supply chain,
procurement and AR management to ensure effective inventory utilization and practice
efficiency.
In collaboration with Human Resources, manage directly and through others, the
performance management and development of staff to ensure the retention, employee
development, succession planning, career-pathing and performance of employees.
Operate with the utmost standards of confidentiality in all facets of patient information,
employee and HR matters, and intellectual property as well as revenue and profitability.
Manage the Center’s P&L as it relates to controllable supplies, expenses and Center
labor; work with the physicians to explain financial results of the Center, discrepancies to
targets and influence additional cost management measures.
Work with Front Office team to enforce, oversee and administer policy in the following
areas:
Clinical set up and adherence Center employee management Procurement spend
management Capital equipment repair approval Patient finance oversight Compliance
oversight
Serve as point of contact for the corporate support office and collaborate with the
different support departments (i.e. Accounting, HR, Marketing, Compliance) to ensure
the center is fully utilizing the support available to it to run an effective and profitable
operation
Monitor and manage consult flow for consistency, efficiency of doctor/staff time
Work with corporate Compliance Department to ensure training, HIPAA compliance, &
documentation requirements are met, licenses are up to date and appropriate approvals
are obtained
Requirements:
Leadership:
In collaboration with the Recruiting Department, hire, direct and manage center level
staff
In collaboration with Human Resources, implement employee performance management
programs. Participate in corporate succession planning activities, write and deliver
employee reviews, keep close tabs on employee morale and create a positive working
environment.
Continually improve the effectiveness of the organization and enhance productivity,
efficiency, profitability and customer satisfaction.
Develop, document and enforce policies, standard operating procedures and best
practices and streamline processes.
Experience/Education/Skills:
A bachelor's degree with a business concentration is required. An MBA is preferred.
Must have three years of leadership and management experience of an operational
and/or sales team.
Healthcare industry, operations &/or practice management experience, especially
experience working with Doctors/healthcare providers STRONGLY PREFERRED
Experience managing in a matrixed organization or multi-entity, multi-state environment
STRONGLY PREFERRED
Expertise in operations management, strategies and methodologies, strategic planning
and execution, and employee motivation techniques
Strong oral and written communication skills, excellent analytical, planning, and process
development skills, strong business judgment, and a high level of initiative are all
required
Demonstrated ability to articulate logical and persuasive arguments across an
organization is required
Demonstrated ability to respond effectively to multiple conflicting priorities, continuously
prioritize deliverables and to respond to unexpected changes is required
Compensation and Benefits:
$85,000- $100,000 base compensation DOE
In addition to your base compensation, depending on position, you may be eligible for a
quarterly or annual bonus (potential bonuses are merit based). Medical Insurance Coverage,
Dental Insurance Coverage, Vision Insurance Coverage, Retirement Plan (401K) options are
provided as an additional benefit of employment with ClearChoice.
EOE
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