13 Regional Guest Service Manager Jobs in Richmond, VA
SORT BY
J
T
C
C
J
H
D
H
H
H
E
P
S
Regional Guest Service Manager
$30k-49k (estimate)
Full Time | Business Services
1 Month Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
JLL is Hiring a Regional Guest Service Manager Near Richmond, VA
Key Responsibilities:
Manages day to day operations and implementation of the hospitality focused guest services programs on the account, developing programs, tools and processes while integrating the underlying services.
Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days.
Facilitates customer experience training program on account, to enable exceptional service delivery.
Assists with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
Anticipation and response to needs and concerns of multiple clients.
Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's).
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.
Perform additional job duties, as requested.
Ensuring Exceptional Customer Service:
Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities
Proactively identifies and escalates risks and issues at the account level (audit findings, client concerns, service issues, information security, any impact to the Account KPI's)
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies
Perform additional job duties, as requested
Location:
On-site - Richmond, VA,
Qualifications:
High school diploma, Bachelor's degree Preferred
5-7 years' experience in the Hospitality industry and knowledge of the commercial real estate industry, preferred.
Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgment.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Proficient skills in Microsoft Office Suite & Google Suite
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Manages day to day operations and implementation of the hospitality focused guest services programs on the account, developing programs, tools and processes while integrating the underlying services.
Establishes and maintains sound management guidelines for appropriate staffing levels in accordance with client service level agreements and operating days.
Facilitates customer experience training program on account, to enable exceptional service delivery.
Assists with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk and create value for our Client and JLL.
Anticipation and response to needs and concerns of multiple clients.
Proactively identifies and escalates risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's).
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.
Perform additional job duties, as requested.
Ensuring Exceptional Customer Service:
Anticipation and response to needs and concerns of multiple clients and transform problems into opportunities
Proactively identifies and escalates risks and issues at the account level (audit findings, client concerns, service issues, information security, any impact to the Account KPI's)
Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies
Perform additional job duties, as requested
Location:
On-site - Richmond, VA,
Qualifications:
High school diploma, Bachelor's degree Preferred
5-7 years' experience in the Hospitality industry and knowledge of the commercial real estate industry, preferred.
Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Track record of initiative, integrity and good judgment.
Highly collaborative with strong interpersonal skills.
Excellent verbal and written communication skills with the ability to communicate professionally.
Proficient skills in Microsoft Office Suite & Google Suite
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$30k-49k (estimate)
POST DATE
03/05/2024
EXPIRATION DATE
04/22/2024
WEBSITE
us.jll.com
HEADQUARTERS
SAINT LOUIS, MO
SIZE
>50,000
FOUNDED
1997
CEO
JAMIE L LIPPERT
REVENUE
$10B - $50B
INDUSTRY
Business Services
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
