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Job Description :
The Customer Support Specialist team serves as a single point of contact for our strategic customers, providing them a best in class customer experience in a multi-channel, fast-paced support environment.
This role will be responsible for building and maintaining an exceptional operational relationship with customers by coordinating all aspects of the our processes including cross / upsell, quote & producing an accurate invoice in a timely, consistent and quality manner.
Responsibilities :
Coordinate and process all inbound requests in a timely, consistent and quality manner
Track all customer touchpoints in our CRM (Salesforce)
Build and maintain operational relationships with each customer driving revenue growth retention and call position
Maximize / generate additional revenue by upselling / cross selling solutions while providing a best in class customer service & experience
Proactively identify customer needs or challenges and collaborate with Customer Solutions Dept. leadership team to resolve
Contribute to departmental improvements, with intentions to improve the future state of all existing processes and procedures.
Maintain established team Key Performance Indicators regarding response time, quality, retention & revenue growth
About Us
Jill Frisch & Freeze Minimart, where unparalleled convenience meets exceptional quality. We have been at the forefront of the retail industry, steadfastly serving a diverse and growing global community.
Our odyssey commenced with a visionary mission : to craft an all-encompassing shopping sanctuary meticulously tailored to the evolving desires of our customers.
Through relentless dedication and an unwavering commitment to innovation, we have burgeoned into an eminent enterprise, revered as the quintessential haven for an extensive array of fresh produce, gourmet delicacies, household staples, and beyond.
Our zeal for excellence is perpetual; we are devoted to incessantly broadening our assortment of premium products and elevating the customer experience to unprecedented heights.
As a family-founded conglomerate, we cherish the deep-rooted connections we have cultivated with our esteemed patrons. It is with immense pride that we continue to nurture these bonds, ensuring that Jill Frisch & Freeze Minimart remains eminent emporium for all shopping endeavors.
Professional Background
1-3 years of customer service or sales experience required
Educational Background
High School Graduate or GED required. Bachelors Degree, Associates degree, or comparable experience preferred
Condition of Employment
Experience leveraging CRM platforms like Salesforce as part of daily functions
Skills
Compensation :
$21 - $29 an hour with potential for quarterly incentive plan
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Jill Frisch & Freeze values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Building Your Financial Future
401(k) plan with company match
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Work Location : Remote
Work Remotely :
Last updated : 2024-04-29
Full Time
$58k-75k (estimate)
04/30/2024
06/12/2024
The job skills required for Customer support specialist include Customer Service, Problem Solving, Customer Support, Leadership, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.