The following is a representative list of the duties and responsibilities associated with this position:

Work a daily business plan and communicate with:

• Incoming Traffic/Calls
• Phone-up Follow-up
• Sold Follow-up
• Orphan Follow-up
• Service Follow-up
• Letters (thank you, holiday, birthday)
• Update business plans and client cards
• Use eLead CRM to manage and measure lead activity
• Leverage auto responders, personalized e-mail templates and phone guides to drive appointments and sales
• Manage and measure all lead activity and results including:
• Initial email response
• Personalized emails
• Initial Phone Call to set appointments
• Confirm appointments to drive your show rate
• Greet in-coming sales opportunities
• Do a comprehensive needs assessment, before selection
• Initiate the EMI
• Select the right vehicle with the help of the Floor Manager
• Present the vehicle, based on the clients’ needs and wants
• Demonstrate vehicles at dealership
• Present arithmetic to customers and facilitate paperwork
• Deliver vehicle
• Sign customer up for first service appointment at delivery
• Unsold follow up of prospects who do not buy
• Follow up for people who did not show for appointment
• Sold follow up for customers who buy
• Referrals and household prospecting
• Ongoing customer contact to promote loyalty and retention
• Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting.
• Renewal contacts to re-sell your customer base
• Adhere to all company policies, procedures and safety standards 
• Perform other duties as assigned

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Previous sales experience; preferably automotive sales.
• A professional appearance and customer oriented attitude.
• Excellent interpersonal and telephone skills; well organized and self- motivated.
• Know and understand the federal, state and local laws, which govern retail

* Duties may be added or subtracted at any time, at the discretion of Management.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Sitting: Remaining in the seated position
• Standing: Stand for long periods of time
• Walking:  Be able to move around the facility and grounds 
• Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears 
• Reaching: Extending hand(s) and arm(s) in any direction 
• Crouching: Bending body downward and forward by bending legs and spine 
• Far Vision: Clarity of vision at 20 feet or more 
• Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are 
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly

Environmental Conditions: Be able to work outside in weather and inside a climate-controlled environment