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Job Summary :
The purpose of this position is to ensure customer satisfaction and retention for new, certified and preowned vehicle sales as well as service.
The Customer Relations Specialist ensures loyalty and advocacy from our customers both internal and external.
Benefits :
Essential Functions : (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics.
This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Duties and Responsibilities :
Handles difficult client issues in sales and / or service, a.k.a.
heat cases.
Continues follow up until complaint is completely resolved.
Serves as a store level compliance liaison by monitoring Red Flag and Safeguard compliance issues, completing a monthly checklist, and reminding staff of best practices.
Sends checklist to GM and Compliance Coordinator / Chief Compliance Officer.
Reaches out as needed to the corporate compliance team with any concerning issues or questions.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environmental Conditions : Be able to work in a climate-controlled environment.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Last updated : 2024-05-03
Full Time
$69k-90k (estimate)
05/04/2024
05/12/2024
jenkinscars.com
Ocala, FL
200 - 500
The job skills required for Customer manager include Customer Service, Coaching, Customer Satisfaction, Microsoft Office, Oral Communication, Customer Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer manager positions, which can be used as a reference in future career path planning. As a Customer manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer manager. You can explore the career advancement for a Customer manager below and select your interested title to get hiring information.