About Us:

Community Collision has a proud history of excellent work and customer service. We have remained loyal in serving our community and, in return, have been recognized by our township and local business organizations. We are proud to be acknowledged by our OE Certifications. Community Collision Centers is a full-service auto body repair shop. With its flagship location in Leesburg, Florida, CCC is looking to expand throughout Florida and nationally. Servicing hundreds of vehicles a year form this single shop, CCC employs both paint and body techs with decades of experience.

What's more, CCC offers the full gambit of repair and paint services with OE Certifications from the following manufacturers: GM, Honda, Acura, Nissan, Infinity, Chrysler, Dodge, Jeep, Fiat, Hyundai, Kia, Ford, Lincoln, Subaru, and Tesla. CCC is a stalwart of the Leesburg community and plans to expand its tradition of excellence in the coming years.

The Customer Service Representative is responsible for providing an exceptional customer experience. They will manage working relationships with customers and insurance companies while providing all components of administrative support for the team.

Job Responsibilities and Duties:

· Schedule appointments for vehicle repair

· Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs

· Prepares repair orders work packet consisting of quality control check list, work order, and parts list

· Record all communications with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type

· Manager automated rental management system throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC one

Requirements:

· Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure

· Strong attention to detail with a high degree of accuracy

· Knowledge of general office equipment

· Basic computer skills

· Good oral and written communication skills

· Exceptional customer service skills

· Experience with CCC one system

Benefits:

· Generous amount of PTO

· Medical, Vision, Dental

· Company paid life insurance

· 401k

Pay:

· Compensation is based on experience