413 Call Center Manager Jobs in Los Angeles, CA
JBA International is Hiring a Call Center Manager Near Los Angeles, CA
- Lead a team of more than fifty intake representatives.
- Create and manage intake representative work and training schedules.
- Audit and monitor intake representative calls with potential clients.
- Assist in signing up clients.
- Lead new hire training.
- Assist in client referral process and procedure.
- Bring a team-oriented and positive attitude to our Los Angeles office.
- Must be bilingual in English and Spanish.
- Minimum 5 years of call center management experience is required.
- Bachelor's degree in relevant field preferred.
- Charismatic and professional.
- Experience working with entry-level workforce.
- Experience working in sales.
- Experience working in a law firm setting, preferably in personal injury or employment is a plus.
- Experience working with Salesforce or legal CRM a plus.
- Call Center Manager 1 schedule:
- Sun 9am-5pm, Mon-Thursday 3pm-12am, off Friday and Saturdays
- Call Center Manager 2 schedule:
- Tuesday-Friday 12pm-9pm, Friday 3pm-12am, Saturday 9am-5pm, off Sunday and Monday
Job Summary
Full Time
IT Outsourcing & Consulting
$83k-116k (estimate)
12/13/2023
05/05/2024
jba.com
PASADENA, CA
200 - 500
1988
JACQUELINE BUICKIANS
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Manager job description and responsibilities
Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.
04/18/2022: Santa Ana, CA
Call center managers will be directly responsible for hiring, training and motivating call center representatives.
03/06/2022: Dayton, OH
Motivating and guiding team members on navigating difficult customer calls.
03/22/2022: Huntington, NY
Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.
03/17/2022: Cleveland, OH
They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
04/12/2022: Nashville, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Manager jobs
Some call center managers can also work toward sales and team leadership certifications.
02/25/2022: Buffalo, NY
Educational requirements to become a call center manager vary by employer.
02/23/2022: Alamogordo, NM
Any call center manager will receive on-the-job training.
03/11/2022: Longview, TX
Be a social leader to foster optimism and promote culture change.
04/17/2022: Albany, NY
Focus on agent engagement and retention.
02/06/2022: Albany, GA
Step 3: View the best colleges and universities for Call Center Manager.
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