Looking for a stable and reliable job?

Want that to be in an essential workplace?

Want to be part of something bigger and have room to grow?

Do you…

…love connecting and speaking with people?

…believe attitude and effort are important for personal growth and development?

…love learning and applying new concepts?

…*put customer satisfaction above all else?*

If you answered yes to these questions, then we have the job for you!

Here at James A. Wheat and Sons, we are looking for motivated, hardworking, reliable and ambitious individuals to add to our family. If you’re looking for a fun environment, team atmosphere, and potential for growth, come apply with us today as a Customer Service Representative!

We are a family owned and operated business established in 1978. For over 40 years, we have been serving the Montgomery County community and beyond. We began as a plumbing company and have expanded into HVAC and gas fireplace. We believe our customers have a right to the best possible workmanship with the peace of mind that we stand behind our work and provide the best possible service. We have stood the test of time and continue to be a stronghold company serving our community!

A Day In The Life of a CSR:

· Handling inbound customer inquiries via phone call and email.

· Screening, qualifying and scheduling appointments for our service technicians and outside sales team.

· Ensuring the accurate capture, data entry and maintenance of customer information within our database.

· Excellent verbal and written communication skills.

· Calling customers to confirm appointments and schedules as necessary.

· Urgently respond and maintain emails as they are received.

· Professionally handle high volume inbound/outbound customer inquiries.

· Working closely with the Service and Installation Managers to coordinate scheduling and appointments.

· Be familiar with our company, products and services so many questions can be answered without consulting others.

· Efficiently manage his or her time and schedules.

· Efficiently handle any additional tasks as needed.

· Ability to handle a fast-paced office environment.

IDEAL QUALIFICATIONS:

· Excellent communication, organizational and interpersonal skills.

· Regular and predictable attendance and punctuality.

· A respectful hard-working demeanor in a casual business office setting.

· Strong sense of integrity and reliability.

· Commitment to consistently upholding customer satisfaction.

· Ability to work Monday through Friday with rotating Saturday’s.

· Working knowledge of Microsoft Office, Microsoft Word and computer savvy competence.

· Ability to pass a background check and drug test.

· Customer service experience is required.

BENEFITS OFFERED:

· Competitive pay (based on experience)

· Paid hourly/weekly

· Paid training

· Medical, Dental, Vision

· 401k

· PTO

· Employee incentives/ bonuses

Additional Compensation:

• Tips
• Commission
• Bonuses

Benefit Conditions:

• Waiting period may apply

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Professional development assistance

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative

Communication method(s) used:

• Email
• Phone

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift
• Other

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Experience:

• call center: 1 year (Preferred)
• customer service: 1 year (Preferred)
• retail: 1 year (Preferred)
• sales: 1 year (Preferred)

Work Location: In person