THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging 

service

 Understands how their role impacts the guest

 Displays a caring attitude towards guests.

 Contributes to the guest experience through knowledge of job and products

 Demonstrates a service attitude by providing support to those who are directly serving the guest

 Consistently follows recipe directions to provide quality food that meets the guests' expectations

 Handles special requests in a responsive and positive way

 Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and 

productive

 Pays close attention to guests' and coworkers’ special requests to ensure accuracy

 Responds positively to conflict situations and works to find appropriate solutions

 Keeps interaction positive and productive; avoids conveying negative messages

 Shares information with others to raise awareness of potential needs and concerns

 Listens carefully and attentively to others without interrupting

 Asks thoughtful questions to ensure proper understanding of the message being conveyed

 Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace

 Shows guests and team members that he/she genuinely enjoys the job

 Displays passion, energy and pride in doing the job right

 Exhibits ability to learn the craft and a desire to continue to develop and grow.

 Works with a strong sense of urgency and drive; pushes for quick, yet accurate results

 Focuses on the way he/she approaches a task, not just the task itself

 Takes independent action to improve existing systems and processes

 Enthusiastically promotes the TGI Friday’s brand and menu items

RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and 

delivers quality results

 Arrives on time and ready to work dressed in proper uniform

 Attends all required shift meetings and is prepared to contribute

 Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality 

standards

 Minimizes wastes and costs (e.g., maintains proper rotation of inventory)

 Balances speed of production with accuracy and quality

 Responds to complaints about food quality issues by owning the situation and solving the problem 

quickly and properly

 Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and 

actions

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and 

will happen and handles uncertainty in a calm, controlled manner

 Addresses daily challenges and obstacles with confidence and a positive attitude

 Handles multiple tasks without becoming visibly overwhelmed or flustered

 Easily adjusts to meet changing demands and new responsibilities

 Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift

 Maintains an even-tempered demeanor even in stressful situations

 Responds calmly to problems and controls emotional reactions

 Handles him/herself in a professional manner at all times