Description

J&J Exterminating, Co. is one of the largest independent pest control companies in the US, providing fulfilling jobs and excellent service across Louisiana and Texas. We are a family run company dedicated to creating a professional & kind culture, a positive work-life balance, and unparalleled standards. If you are a service-oriented, detail focused, people-person with a polite demeanor who enjoys flexible indoor and outdoor working environments, consider becoming a member of our Management Team today! We provide paid, specialized training in sales, product & services, safety instruction, and certification.

Job Duties and Responsibilities:

I. MONITORING, MANAGING AND ENFORCING COMPLIANCE

• Enforce and ensure state regulatory compliance and safety application standards are met or exceeded.
• Inspect job site area for treatment preparation according to state protocol and according to label and law requirements.
• Assure treatments are compliantly applied to or around structures as scheduled and according to manufacturer instruction.
• Write in a neat and legible fashion to document any findings after physical evaluation is completed using proper forms and documents according state specifications and regulations.
• Interface with branch service scheduling and routing to ensuring pest tech routes/treatments and termite routes/treatments are successfully and thoroughly completed.
• Complete or oversee daily check-ins.
• Evaluate performance of pest and termite technicians according to internal company inspection quality assurance protocols.
• Review production reports.
• Monitor GPS reports and service tickets to assure time and performance compliance.
• Follow up on new start and termite completions.
• Follow up and assure renewal completions.
• Write in a neat and legible fashion to document any findings after physical evaluation is completed using proper forms and documents according to office and work flow procedures
• Enforce dress codes.
• Enforce incentivized programs to assure profit, business growth, and minimize cancellation.

II. ENHANCE PROFITABILITY

• Enhance profitability of branch through supply management
• Reviews production costs, service quality, and inventory control programs to maintain and enhance profitable operations
• Manage, issue and maintain inventory levels of pest control and termite products and as well as required vehicles and servicing equipment
• Maintain tight chemical controls to avoid waste and overuse.
• Enforce incentivized programs to ensure profit, business growth, and minimize cancellation.

III. CUSTOMER SERVICE AND EXTERNAL COMMUNICATION

• Ensure pest and termite teams are functioning effectively, operating efficiently and maintaining high levels of customer
• satisfaction.
• Professionally communicate with current and potential customers addressing concerns, questions or issues about termite
• inspections and services, pest control service, special, and additional treatment requests.
• Pay timely attention and respond to customer concerns or conflict issues with intention of resolving and mitigating service
• cancellation.
• Request and collect payment.

IV. COMMUNICATION

• Lead and motivate technician team members to exceed customer expectations.
• Training: Product information, product application, inner office work flow and safety protocols.
• Positively interact with team members, managing supervisors and CSR personnel as required to assure job instructions and daily routes are well defined and communicated to all parties involved.
• Communicate service evaluations to individual team members.

V. SUPPORT CORPORATE CULTURE

• Assist with duties of Branch Managers, Office Managers and Customer Service Representatives as required.
• Help and assist other branches when requested.
• Cooperate and comply with requests from corporate office.
• Hold certification requirements according to management’s recommendations and expectations.
• Attend Manager Meetings and Corporate Training as required.
• Act as corporate ambassador with office staff and personnel.

VI. DOCUMENTATION

• Complete production service completion and documentation using proper forms and documents in accordance with office and work flow procedures.
• Submit paper work as required for job payment and processing.
• Complete records, reports and budgets, etc. according to recommended work flows for corporate compliance.
• Submit report to supervising manager as required.
• Notate any call-back or in-completed job details to reporting manager and/or CSR staff for further scheduling.
• Write in a neat and legible fashion to document any findings after physical evaluation is completed using proper forms and documents according to office and work flow procedures.
• Calculate figures and amounts: Add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percentages; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percentages.

VIII. MAINTAIN ISSUED EQUIPMENT

Requirements

• Excellent Communication Skills, Both Written and Verbal
• Valid Driver License
• Frequent Physical Exertion such as: bending, kneeling, stretching, & carrying up to 50lbs.
• Ability to Work Independently with Minimal Supervision
• Analytical and Organizational Skills
• Knowledge of PestPac, Paylocity, and Google Products is Preferred
• Pest and Termite Field Experience
• Exhibit computer, smartphone and iPad literacy with programs and aps such email, Excel, Microsoft Word, Adobe e-sign, etc.
• Pass and maintain Applicator Licensure within state(s) of employment.
• Attend annual recertification for licensure.
• Continually build product knowledge by attending trade shows, conducting product literature reviews, and completing vendor online training.
• Tidy grooming habits required.
• Limited facial hair restricted according to OSHA respirator guidelines for safe use.
• Adherence to company dress policy and company issued uniform program guidelines as laid out in employee handbook.