Job Details
Level
Entry
Job Location
Mandarin - Jacksonville, FL
Position Type
Full Time
Education Level
High School Diploma / GED
Travel Percentage
No Travel Required
Job Shift
Monday - Friday, regular business hours
Job Category
Admin - Clerical
Description
Are you ready to make an impact in our patients' healthcare journeys right from the very start? IVX Health is actively recruiting a Healthcare Front Desk Coordinator to join our team! We are currently seeking a highly qualified, candidate with a strong healthcare background, advanced technological skills, self-motivation, and a capacity for rapid learning. Above all else, we are seeking a front desk coordinator who embodies exceptional customer service skills, with a dedicated focus on enriching the patient experience.
ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.
ABOUT THE ROLE
The Front Desk Coordinator I is a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers, both locally and regionally. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.
RESPONSIBILITIES

• Answers telephones and directs calls to appropriate staff, ensuring high-quality service for internal and external customers.
• Serves as the first point of contact for patient concerns, questions, and customer service inquiries.
• Greets patients and answers phones in a professional and friendly manner.
• Schedules and reschedules patient appointments according to scheduling guidelines.
• Ensures authorizations have been obtained prior to patient visits.
• Follows up with patients for necessary appointments via phone, text, and email.
• Performs applicable check-in tasks, including but not limited to:
  • Updating demographic information in the system as needed.
  • Verifying patients' insurance if applicable.
  • Obtaining copies of patient identification and outside records.
• Maintains patient records and files.
• Answers questions about the practice and its services.
• Collects copayments, coinsurance, and self-payments; documents payments in the practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
• Completes end-of-day tasks, including running applicable reports, identifying no-show patients, communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Coordinates patient flow through the front desk; communicates with clinical staff to optimize clinical efficiency and patient safety.
• Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to corporate headquarters.
• Maintains and orders center supplies, food, and drinks; assures all items ordered are received and follows up on incomplete orders.
• Maintains the front desk area, including keeping the reception area clean and organized.
• Provides administrative support to the local market.
• Performs other general administrative duties as needed or assigned.

BENEFITS
At IVX Health, we value our team members and strive to provide comprehensive benefits that support their overall wellbeing. At IVX Health, we're committed to supporting our employees in every aspect of their lives. Join us and take advantage of these benefits as part of our dedicated team! Here are some of the benefits we offer:

• Comprehensive Medical, Dental, and Vision Insurance : Our plans include prescription drug coverage and telemedicine services, ensuring you have access to the care you need.
• Flexible Savings Options : Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options to manage healthcare expenses efficiently.
• Supplemental Health Protection Plans : We offer additional options for Accident, Critical Illness, and Hospital Indemnity coverage to provide extra peace of mind.
• Dependent Care Flexible Spending Account : Take advantage of pre-tax dollars to cover eligible dependent care expenses.
• Voluntary Short-Term and Long-Term Disability Coverage : Safeguard your income with voluntary disability coverage options.
• Fertility Healthcare and Family Building Benefits : Through our partnership with Carrot, we offer resources and support for fertility healthcare and family building.
• Life and AD&D Insurance : Protect yourself and your loved ones with life insurance and accidental death and dismemberment coverage.
• Free Counseling Services and Resources : Access counseling services and resources for emotional, physical, and financial wellbeing at no cost to you.
• Education Assistance : We support your professional development through tuition reimbursement and certification support.
• CEU Library : Access our Continuing Education Unit library to stay up-to-date in your field and advance your career.
• Charitable Giving Match and Volunteer PTO Program : Give back to your community with our charitable giving match program and volunteer PTO.
• Employee Referral Bonus Program : Refer talented individuals to join our team and earn a bonus for your contribution.
• 401(k) Plan with Company Match : Save for your future with our 401(k) plan, with a company match to help you reach your retirement goals.

Note : Please be aware that the benefits described above may vary for Full Time, Part Time, and PRN employees. Please consult your HR representative for details on eligibility and coverage.
Qualifications
ESSENTIAL COMPETENCIES AND SKILLS

• Professionalism - Ability to maintain a professional and positive attitude.
• Effective Communication - Demonstrates the ability to actively listen, express oneself clearly in interactions with others, and convey information effectively.
• Customer Service Oriented - Ability to anticipate, recognize, and meet the needs of both internal and external customers, including patients and referring providers' offices.
• Collaboration - Ability to work independently and as part of a team.
• Quick Learning Agility - Ability to learn to perform healthcare front desk tasks with proficiency, as defined by ease, speed, and accuracy of performance, including but not limited to:
  • Administrative and clerical procedures such as patient scheduling, phones, and supply ordering.
  • Medical terminology.
  • Reading and reviewing insurance plan information and knowledge of insurance portals.
  • Utilizing Electronic Health Records (EHR) systems, Practice Management platforms, and other software programs.
• Multitasking - Ability to handle multiple tasks and patients simultaneously in a fast-paced healthcare environment, understanding that patients physically present take priority.
• Attention to Detail - This role requires the ability to see and pay careful attention to details to be thorough and accurate in completing work tasks.
• Intermediate Computer Proficiency - Knowledge and ability to use standard office software applications including but not limited to Internet, Outlook, and Microsoft Office.
• Dependability - This role requires the ability to be reliable, responsible, and dependable for our patients, providers, and colleagues.
• Integrity and Confidentiality - Demonstrates the ability to adhere to honest ethical healthcare and business practices, including abiding by HIPAA guidelines and respecting patients' privacy.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or GED
• 1 - 2 years of experience in a front desk or administrative role, preferably in a healthcare setting (not required)

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.