Company DescriptionAt ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food, but are inspired by the people they serve and come to know on a daily basis.Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most—creating great food for great people.Job DescriptionThe selected candidate will perform customer support activities including receiving, processing, investigating, and resolving all incoming orders and inquiries from our international sales offices. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy, and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy. Office hours are 8-5.ResponsibilitiesSupporting ITW Sales offices in Latin AmericaHandling wide and varied inquiries, primarily via emailCoordinating international freightCreating export shipping documentsCommunicating verbally and in writing with a high level of professionalismAccurate entry of all assigned customer orders and review of electronically submitted ordersEffectively interact with co-workers, customers, and multiple manufacturing and product linesDevelop a high level of product knowledge and the ability to answer questions regarding use and careMaintain detailed notes on product updates, system tools and department processesQualificationsMinimum QualificationsAssociate Degree in Business Administration/Marketing or equivalent experience3 years sales and/or customer support experienceExcellent oral, interpersonal, and written communication skillsProficient in Microsoft OfficeBasic understanding of shipping, warehousing, and manufacturing processesAbility to plan and coordinate projects as an individual contributor or as a member of a cross-functional team Preferred QualificationsExperience supporting international accountsProficient in speaking and writing SpanishExperience coordinating international freightKnowledge of export document requirementsExperience with AutoQuotesExperience supporting both internal and external customers in a manufacturing environmentExperience working in an organization that utilizes the principles of 80/20Additional InformationWhy work for us?Competitive payGreat insurance options with low premiumsPaid vacation and holidays401K with company matchExtensive on-the-job trainingSafety-conscious work environment ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.