21 Customer Service Representative Jobs in Troy, OH
3 Sigma is Hiring a Customer Service Representative Near Troy, OH
- Maintains a good rapport with 3 Sigma customers and internal customers.
- Perform accurate shipping & invoicing of customers.
- Communicates any complaints, changes in ship dates, correspondence from customers etc. to the appropriate departments.
- Ensures all customer information updated in systems.
- Maintains a daily report on incoming orders while ensuring that all orders are entered into the system daily.
- Resolves customer complaints; pricing or quality.
- Process quotes and obtain raw material pricing.
- Process requests for samples, brochures, and literature.
- Provides support for Customer Service Representative Level Two.
- High School Diploma or general education degree (GED).
- Three years manufacturing Customer Service experience.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Written Communication - Presents numerical data effectively.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Adaptability - Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Dependability - Completes tasks on time or notifies appropriate person with an alternate plan.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Customer Service Representative should have knowledge of CRM or Database software; Inventory software; Manufacturing software; Order processing systems; Spreadsheet software and Word Processing software.
Job Summary
Full Time
$33k-42k (estimate)
09/26/2023
05/19/2024
3sigma-bg.com
BROCKWAY, PA
<25
1995
KAREN WALES
<$5M
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The job skills required for Customer Service Representative include Customer Service, Planning, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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