1 Helpdesk Technician (MSP) Job in Colorado, CO
IT Specialists is Hiring a Helpdesk Technician (MSP) Near Colorado, CO
Responsibilities
- Provide technical support and troubleshooting assistance to clients via phone, email, or remote access
- Handle incoming helpdesk requests and document all relevant information in the ticketing system
- Diagnose and resolve technical issues for end-users, maintaining a high level of customer satisfaction
- Escalate complex problems to senior technicians or other team members as needed
- Assist clients with setting up and configuring hardware and software
- Perform regular maintenance and updates on client systems
- Stay up-to-date with the latest technologies and industry trends
- Collaborate with other team members to resolve technical issues and ensure client satisfaction
- Proven experience as an MSP Helpdesk Admin or similar role in an MSP
- Strong knowledge of IT support and troubleshooting principles
- Excellent communication and customer service skills
- Ability to diagnose and resolve technical issues in a timely manner
- Experience with ITSM ticketing systems and remote support tools
- Knowledge of Windows and macOS operating systems
- Basic understanding of networking concepts and protocols
- Industry certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP) are a plus
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
Job Summary
Full Time
$46k-57k (estimate)
01/09/2024
10/22/2024
itspec.biz
<25
The job skills required for Helpdesk Technician (MSP) include Troubleshooting, Customer Service, IT Support, Technical Support, Operating System, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician (MSP). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician (MSP). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician (MSP) positions, which can be used as a reference in future career path planning. As a Helpdesk Technician (MSP), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician (MSP). You can explore the career advancement for a Helpdesk Technician (MSP) below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
04/03/2022: Nashua, NH
An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
02/07/2022: Frankfort, KY
Held desk technician must be customer-oriented and patient to deal with difficult customers.
01/25/2022: Port Arthur, TX
will be able to answer queries on basic technical issues and offer advice to solve them.
02/04/2022: Gulfport, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
01/22/2022: Portsmouth, OH
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
01/31/2022: Oklahoma City, OK
Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
04/16/2022: Erie, PA
Step 3: View the best colleges and universities for Helpdesk Technician.
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