Location: Charlotte, North Carolina, United States

Posted Date: 02/26/2024

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!

Summary

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Pay Rate: $14.00 per hour

• Onsite Onboarding Date: March 29, 2024
• Training Date: April 1, 2024
• Training Days/Hours: Mon - Fri 9:00am-5:30pm
• Production Hours After Training: Mon - Fri 8am-5pm or 9am-5pm

This is NOT a Work at Home position. 90 days after training the new hire can qualify for Work at home based on attendance and performance.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Assist customers with utilities accounts, payments and collections of accounts.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Requirements

• 1 or more years experience in customer service in a transaction-based environment such as a call center, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.

Education Requirement

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

• Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
• Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.
• Speak and sit for extended periods of time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.