72 Product Support Specialist (22-590) Jobs in Minneapolis, MN
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
IPG Photonics Corporation is Hiring a Product Support Specialist (22-590) Near Minneapolis, MN
IPG Photonics is the world leader in high-power fiber lasers for industrial welding, cutting, and marking applications. We are seeking a highly skilled Technical Support Specialist with a passion for providing tailored solutions for our customers to join our industrial systems product support team. As a Technical Support Specialist in the service group, you will be working with state-of-the-art laser processing technology to train, and support, IPG customers, IPG facilities, and partners. The ideal candidate is an experienced technician, who enjoys working in a fast-paced environment, customer focused, highly organized, and possesses excellent written and verbal communication skills.
- Provide remote support for IPG Customers, resellers, and subsidiaries.
- Provide preventive and breakdown maintenance to domestic and international customers.
- Troubleshooting and optimizing laser system performance.
- Understanding of mechanical, electronic, and optical assembly of lasers, laser systems, and subsystem components.
- Update engineering about required upgrades based on the field experience through Engineering Change Request.
- Follow and/or develop training material, which can be used for repairs, system operation, and installations.
- Train and support IPG customers, partners, and IPG support personnel.
- Participate in application development for customer in co-ordination with the applications team and sales as necessary.
- Provide expert support in solving customer problems.
- Identify new customer requirements and develop specifications to drive new product features.
- Help to identify the root causes of issues affecting reliability, performance, and safety.
- Responsible for the completion and submission of field service reports and weekly expense reports in a timely manner.
- Effectively communicate with customers and report customer data analytics to IPG management.
- Travel requirement: 25%.
- Communicate support by phone, email, and online mediums as needed to customers.
- Work in Navision (ERP) and CRM systems.
- Fill customer orders and ship in a timely manner.
- Ability to interpret electrical drawings.
- Experience with industrial lasers, accessories, and related diagnostic equipment.
- Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment.
- Completion of an engineering degree is preferred, but exceptional candidates with significant experience in a similar role will be considered.
- Experience with industrial cutting, welding, and marking applications.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Excellent organizational skills and attention to detail.
- Strong technical, analytical, organizational, problem-solving, and troubleshooting skills.
- Comfortable working independently without supervision with a goal-oriented structure.
- Flexibility to handle multiple, changing priorities.
- Prolonged periods of standing.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds regularly and occasionally lift 50 pounds.
- Must be able to access and navigate each department at the organization’s
Job Summary
Full Time
Durable Manufacturing
$65k-90k (estimate)
11/23/2022
01/20/2023
ipgphotonics.com
OXFORD, MA
3,000 - 7,500
2006
Public
VALENTIN P GAPONTSEV
$1B - $3B
Durable Manufacturing
Related Companies
About IPG Photonics Corporation
IPG Photonics is a Massachusetts-based manufacturer and distributor of laser systems, telecom equipment and related products for industries such as aerospace and automotive.
The job skills required for Product Support Specialist (22-590) include Troubleshooting, Technical Support, Written Communication, Verbal Communication, CRM, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist (22-590). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist (22-590). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Product Support Specialist (22-590) positions, which can be used as a reference in future career path planning. As a Product Support Specialist (22-590), it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist (22-590). You can explore the career advancement for a Product Support Specialist (22-590) below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
02/21/2022: Laramie, WY
Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
01/25/2022: Worcester, MA
Develop knowledge bases and FAQs for product support activities.
01/24/2022: Las Vegas, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
02/07/2022: Montgomery, AL
Measure and analyze customer feedback.
01/21/2022: Killeen, TX
Listen, understand and take action.
03/08/2022: Pensacola, FL
Step 3: View the best colleges and universities for Product Support Specialist.
Similar Jobs
Popular Articles
