SUMMARY

As a Customer Care Representative in the marine industry, you will be responsible for managing customer inquiries, resolving complaints, and ensuring a positive customer experience. Your primary goal is to foster strong relationships with customers and provide timely and effective solutions to their concerns. This role requires excellent communication skills, a deep understanding of marine products and services, and a commitment to delivering exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES including but not limited to the following:

• Provide world class customer service, keeping a voice at the phone always. Trouble shoot issues via telephone.
• Respond quickly to email inquiries when received.
• Communicate with customers who submit web inquiries; monitor and respond to web Forum.
• Collect product manuals and pamphlets for Owner’s bags, coordinate with QC to include completed bags with shipped boats.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

• Knowledge of power boats, with ability to troubleshoot problems.
• Marine support and/or manufacturing warranty experience.
• Multi-tasking and ability to prioritize tasks at hand.
• Must be willing to learn Intrepid methods.
• Strong written and verbal skills.
• Must have working knowledge of Microsoft Office – Word, Excel, Outlook, etc.
• Strong organizational skills required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that are typical in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Required PPE:

Safety glasses must be worn at all times in the manufacturing areas, as stated in the company policy.

• MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.