Is God calling you to partner with Him in His work on college campuses across the US? If so, bring your technical support skills and experience and join our ministry!

The Technical Support Specialist is a hybrid role and will perform the following functions:

Provide Tier 2 Support for InterVarsity Staff:

• Provide hands-on and remote support to help get software, hardware and operating systems installed and configured. The position provides support when problems occur.
• Log problems, resolutions, work performed and customer contacts in a ticketing system
• Identify, research and resolve technical problems of moderate to advanced complexity
• Provide brief end user training or escalate to others to provide more in-depth training as needed Identify patterns of problems indicating possible training needs or system defects
• Provide technical support for Mac, Windows, iOS, and Android devices
• Install and support PC, printer, mobile and telephone equipment and software
• Execute large-scale desktop deployment, platform migration and endpoint management
• Support room-based video conferencing systems for audio/video needs
• Maintain fleet of laptops with Intune, Anti-Virus, Anti-Malware and other security products
• Manage user accounts for employee hires, changes and terminations; assist with office moves
• Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction
• Work with Technology Operations various internal and external customers in order to plan and execute on project
• Complete training and certification for Intune to ensure we are using the product using best practices
• Develop technical expertise in supporting technologies where needed
• Invite and develop potential ministry partners for prayer and financial support

QUALIFICATIONS

• Be a follower of Jesus Christ and annually affirm InterVarsity's Statement of Faith
• Bachelor's degree in Information Technology or related skill set preferred; may be current student with bachelor's degree in process
• Three or more years work experience in an IT environment
• Experience with Intune or other MDM solution
• Experience managing mac OS devices
• Experience designing and conducting systems integration testing, component integration testing and user acceptance testing
• Experience in troubleshooting and prioritizing in a fast-paced environment
• Demonstrated ability and commitment to work in a diverse team environment
• Evening and weekend availability for special projects as needed
• Ability to travel to meetings, conferences, and remote sites
• A working knowledge and ability to perform basic troubleshooting of these technologies preferred Current Windows, Apple, iOS, and Android operating systems

Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access)
Office 365 online applications (OWA, SharePoint, OneDrive, Office Online, Teams, etc.)
Familiarity with managing cloud services (Zoom, Azure, Office365)

• Onsite and remote hardware installation and support

Job Type: Full-time

Pay: $40,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Madison, WI 53711