32 Customer Service Representative Lead Jobs in Beaverton, OR
International Paper is Hiring a Customer Service Representative Lead Near Beaverton, OR
- Receiving, processing and monitoring customer’s orders. Coordinating and facilitating orders through the entire system
- -from initial customer contact through final production of printing plate order.
- Handling customer concerns and communicating to appropriate departments.
- Involved with continual interaction with production and art departments.
- Provide excellent customer service through timely and accurate customer communications via telephone.
- Accurately enter customer orders into order entry system.
- Communicate status of orders to customers.
- Initiate entry of customer complaints into the Customer Feedback System (CFS).
- Produce estimates and quotations for customers.
- Coordinate warehouse inventories, reorder and ship quantities based on established parameters.
- Work with production staff and utilize internal systems to achieve on-time customer deliveries.
- Work with sales staff to ensure accurate and timely customer communications.
- Ensures customer retention/satisfaction.
- Typically works with largest or most complex accounts than Customer Relations Representatives I & II.
- Handles complex problem resolution issues and escalations.
- Highest level of interaction with production, shipping, sales and customers.
- Responsible for workload distribution and the assignments of daily and weekly tasks to the customer relations team.
- Responsible for aspects of training customer relations representatives new to their role.
- All other duties assigned.
- 8 years of customer service experience, 2 year industry specific customer service experience preferred
- BS/BA in appropriate field preferred
- Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively.
- Strong oral, written and e-mail communication skills.
- Ability to handle telephone conversations, listening and communicating.
- Computer program knowledge, including Microsoft Word, Access, and Excel.
- Enthusiastic, customer focused, self-motivated, innovative and aggressive.
- Excellent phone and email etiquette and courteous, professional communication and customer relationship/service
- The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations
- Demonstrated leadership skills/capabilities.
Job Summary
Full Time
Durable Manufacturing
$49k-63k (estimate)
03/28/2024
05/27/2024
internationalpaper.com
MEMPHIS, TN
>50,000
1898
MARK S SUTTON
$10B - $50B
Durable Manufacturing
Related Companies
The job skills required for Customer Service Representative Lead include Customer Service, Packaging, Leadership, Life Insurance, Problem Solving, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative Lead positions, which can be used as a reference in future career path planning. As a Customer Service Representative Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative Lead. You can explore the career advancement for a Customer Service Representative Lead below and select your interested title to get hiring information.
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