Customer Service Representative Compensation: $23/hr
Customer Service Representative Availability: Monday - Friday 8am - 5pm.

Before moving to a hybrid role, this role will start with 2-4 months of in-office training (Beaverton, OR, off 217).

Duties & Responsibilities:

• Responsible for providing exemplary customer service to members, providers, internal staff, employer groups, and health plans while adhering to customer service guidelines.
• Must maintain professional etiquette and emotional management skills during all customer interactions.
• Serve as customer service contact and address questions regarding benefit quotes and Explanation of Benefits.
• Serve as customer service contact and address questions regarding eligibility verification and claim status.
• Serve as customer service contact and address questions regarding eligibility issues, benefits, third-party liability issues (Workers' Compensation), etc.
• Responsible for processing claims in a timely and accurate manner, following our policies.
• Responsible for verifying member coverage and eligibility
• Other duties as assigned.

Qualifications:

• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong data entry skills
• Effective organizer, planner, and self-starter requiring minimal supervision
• Bubbly and energetic personality
• They must be able to multi-task efficiently
• Must have excellent MS Office (Word, Excel, Outlook) skills
• Efficiency and accuracy are critical to this role

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr @campuspoint .com or 1 206 -783- 9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy .

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Beaverton, OR (Required)

Ability to Relocate:

• Beaverton, OR: Relocate before starting work (Required)

Work Location: In person