The Road Home Dane County is a dedicated nonprofit organization committed to ending homelessness in our community. At the core of our work, we lead with respect and dignity for all, empowerment of those we serve, social justice, anti-racism, inclusiveness, and results-oriented services. Through a combination of housing programs, supportive services, and community engagement, we strive to create a future where every individual and family has a stable and secure home.
In the Human Resources & Operations Director role, you will play a crucial role by ensuring efficiency in the Agency functions including human resources, facilities, safety, and managing outsourced/contracted services and functions by:
Providing Human Resources leadership and implementation.

• Preparing, updating, recommending, maintaining, and administering all human resource policies and procedures (including the Employee Handbook) in compliance with all Federal and State laws.
• Communicating Federal and State laws to Agency employees as required.
• Maintaining human resource records and required notices in a compliant, orderly manner.
• Conducting investigations, maintaining records, and representing the Agency at hearings for any human resources related issues.
• Updating job requirements and job descriptions for all positions as needed.
• Testing job descriptions for FLSA compliance.
• Administering worker's compensation claims. Maintaining OSHA compliance.
• Monitoring and maintaining Affirmative Action program.
• Authoring and sending Agency communications.

Maintaining staffing levels and prepare new hires for job assignments.

• Facilitating discussions with department managers & directors regarding organizational structure including assisting leaders with workflow analysis and staff change requests.
• Establishing, implementing, and maintaining a recruiting and interviewing program including participating in the entire process from interviewing through offer letters and job closing.
• Coaching managers on interviewing best practices and candidate selection.
• Leading all onboarding activities to ensure an outstanding employee experience.
• Conducting and analyzing exit interviews.
• Working with managers to create orientation schedules for new employees.
• Assisting managers with check-in meetings with new employees to determine job acclimation.
• Establishing and conducting orientation and training programs.

Ensuring mission focused performance results.

• Partnering with Leadership team to set goals and expectations. Assisting with communication of the goals and expectations by job description.
• Creating, implementing, and monitoring employee satisfaction including proactively thinking about how to help staff with resiliency from the emotional toll that comes with case management.
• Surveying and creating action plans to create staff retention.
• Ensuring an effective performance appraisal and monitoring process.
• Training managers to give feedback and coach employees.
• Hearing and resolving employee complaints and concerns.
• Counseling employees and supervisors regarding performance issues.
• Assisting managers in addressing employee performance deficiencies through creation of Performance Improvement Plans, frequently monitoring, and discussing those plans.

Ensuring effectiveness of Agency pay and benefit programs.

• Partnering with external sources to study and assess benefit and pay trends.
• Conducting/analyzing periodic salary surveys.
• Recommending, planning, and implementing pay structure and future revisions.
• Executing all bi-weekly payroll activities.
• Monitoring and documenting individual pay actions.
• Recommending benefit design/plans to the Leadership team.
• Obtaining and evaluating benefit vendors and contract bids.
• Awarding benefit contracts.
• Administering day-to-day benefits.
• Designing and conducting educational programs regarding benefits.
• Coordinating claims and administrative issues for all benefit programs.
• Answering employees' benefit questions.
• Working with employees and benefit partners to resolve claims issues.

Leading & p roviding Agency facility & office support.

• Setting strategic goals, implementation plans, results monitoring for all supporting services and agency facilities to increase efficiency and productivity.
• Lead all efforts to secure services bids (office, building, cell phones, etc.) using the agency procurement policies.
• Manage vendor partners specific to IT, office cleaning, office and building maintenance, property maintenance (e.g., landscaping and parking lot maintenance - snow removal) and other contracts to maintain services for the Agency's functionality.
• Managing all The Road Home building usage (including conference rooms and program space) specific to external use.
• Managing all security and access to The Road Home buildings.
• Leading, implementing, and maintaining building safety planning, crisis management, and crisis communication plans in collaboration with The Road Home Leadership team.
• Overseeing and managing building code and compliance requirements including, but not limited to, the elevator, fire extinguishers, AED, smoke detectors, etc.
• Supervising and directing the work of the front desk administrative assistant including providing lunch coverage.
• Troubleshooting and managing office equipment (printers, postage, phones, cell phones, etc.)
• Serving as the first point of contact for all IT related needs, including troubleshooting, onboarding and offboarding.
• Leading the completion of Business Insurance Applications.
• Administering and managing business/property insurance claims.
• Serving as the point person for financials regarding employee recognition, training, and pay.

To be successful in this role, you will need:

• Bachelor's degree in Business Administration, Human Resources, Organizational Development, Psychology, or a similar degree is preferred; experience in lieu of degree will be considered.
• 5 years of human resources experience which includes skill and experience growth, is required.
• Demonstrated knowledge and experience in employment law compliance, organizational planning, recruitment, organizational development, employee relations, performance management, benefits and pay administration, payroll, , and are required.
• Previous experience running payroll is required. Proficiency in isolved is preferred.
• PHR or SHRM-CP certification is preferred.
• Outstanding interpersonal relationship building and are required.
• Ability to practice a high level of confidentiality is required.
• Excellent communication skills, including listening, writing, and speaking in English are required.
• Ability to learn about our culture, recommend, and implement programs and processes in collaboration with the Leadership team is required.
• Must have the ability to work within a team and to foster teamwork and trust is required.
• Demonstrate excellent time management and organizational skills are required.
• Ability to work independently and collaboratively in a dynamic, results-focused environment is required.
• Previous experience in an Operations role specific to managing facilities, outsourced IT, and services vendor partnerships is required.
• Proficiency in Google Suite is required.
• Previous supervisory experience is preferred.
• Previous experience in a not for profit or social justice environment with multiple locations is preferred.
• Passion for social justice and commitment to the mission of ending homelessness is preferred.
• Valid driver's license and personal vehicle insurance are required - may occasionally visit local housing sites.

In exchange for your talents, we offer a collaborative, mission-focused environment coupled with competitive pay and benefits. While this position is located in our Wingra office, the position may travel to local multiple sites as needed. This is a hybrid (60% in office/40% remote) position. Check us out at . To join our team, please send your resume and pay requirements. We look forward to hearing from you!
The Road Home of Dane County is an Equal Opportunity Employer/Affirmative Action Employer.