Position may rotate between communities in Prosper, Little Elm, Fort Worth and Mansfield.

Join Our Team – comprehensive benefits package with competitive salaries and more:

• Medical, Dental, Vision
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Voluntary Life Insurance
• Health Savings Account
• Employee Assistance Program
• Paid Time Off
• 401K
• Employee Referral Bonus
• Exciting team events for our staff and their families

We’re Serious About This

We’re not too serious about most things, but we’re serious about this. At Integrity, we care sincerely about our culture and who we let join our team. Applicants must be determined, team-oriented, humble, and be able to communicate well with people and customers. The ideal candidate desires to actively embrace and be an ambassador of the company’s culture. The ideal candidate desires to be a learner, a leader, and has a positive, “glass half-full,” attitude. We work hard, and we play hard. We’re good stewards of resources and believe that attention to detail matters. This is why we only hire and work with the best. We never claim to be perfect, but we do believe in continuous improvement.

What Are Our Core Values?

Excellence, Accountability, Faith, Family, and Service.

Who is Integrity Group?

Our roots trace back to over 30 years, beginning as custom home builders in the Dallas/Fort Worth area. With the vision of growing a real estate development and construction company, we formed what is known today as Integrity Group. Our journey began from humble beginnings in Justin, where we had more land than office space becoming what was endearingly known to our team as “The Ranch”. Over time and with success, our company grew rapidly resulting in adding portable office trailers and making use of every inch of space as possible.

In 2017, as good stewards of our resources and by achieving high client satisfaction, we developed and built our own spacious and beautiful building we call home today. Our team is very proud to call Roanoke its new hometown.

As both developers and builders, we lead one of the most adaptable and successful construction teams in the DFW area by adhering to our core values. It is our mission to live up to our name by demonstrating our values and character on every project. Great relationships drive our passion in how we deliver superb construction results that are on time and on budget. We look forward to the possibility of working with you and building something remarkable together!

Job Summary:

Customer Care Representative should have experience in residential construction. To be intentional and excellent while providing customer service, adding value to our homebuyer’s experience, and be a warranty analytical person, through consistent or creative means that align with the company values.

Essential Functions:

• Treats all customers, families, trade partners and co-workers with dignity and respect; consistently demonstrating professionalism and honesty to all.
• Shows compassion towards others with kindness and empathy; acts appropriately with situational awareness
• Displays teamwork among all co-workers and communicates clearly and effectively; helps without being asked and listens attentively
• Takes accountability for actions; maintains responsibilities and does not blame others
• Strives for personal growth and self-improvement; eager to learn new skills and work on deficiencies
• Maintains strict confidentiality of our customers and business, always ensuring the right for modesty and privacy.
• Demonstrates competence and knowledge in all work-related activities and systems (PLM, EIC, MKS, etc.)
• Develop and preserve professional relationships with current homeowners
• Embody our cultural values: Accountability, Excellence, Faith, Family, Service
• Deliver a superb experience to the homeowners
• Deliver world class customer service to all homeowners, trade partners, and vendors
• Direct communication with the homeowners to provide updates on the project/repair and address the homeowner’s concerns
• Build relationships daily with homeowners, trade partners, vendors, and other team members.
• Provide warranty orientation to new homeowners.
• Answer and coordinate/direct any incoming warranty calls and requests with proper documentation.
• Responsible for scheduling and following up on trade partner appointments to ensure problem was resolved.
• Use the computer systems and technologies provided to maintain service request from homeowners, your work order schedule, as well as to schedule trade partners as needed, and to properly document the completion, denial, and progress of warranty work orders
• Inspect all work for quality and completion and have the homeowner sign off on work orders assigned to you.
• Must have valid driver’s license and reliable work vehicle.
• Know and adhere to all standards set forth in the community warranty manuals as well as the third-party warranty guidelines.
• Responsible for approving and understanding coding of any expenditures associated with this position.
• Make sure all vendors and trade partners are paid in a timely manner for all warranty work that is assigned to you.

Additional Duties:

• Performs other duties as assigned

Minimum Requirements:

• Bachelor’s degree (B.A.) from four-year college or university is preferred, but not required;
• Five years of construction and project management is a plus

OR

Any combination of related education, experience, certifications, and licenses that will result in candidate successfully performing the essential functions of the job.

• Bilingual preferred but not required.

Core Competencies:

• Ability to communicate effectively both verbally and in writing
• Ability to form and maintain effective relationships with co-workers and customers
• Ability to plan and organize
• Ability to manage time and multi-tasking
• Ability to follow-up and be detail oriented (meticulous)
• Ability to troubleshoot and problem solve
• Ability to be tech savvy and adapt to various platforms, applications, and software

Conditions of Employment:

• Pass a criminal history background check including a social security number verification.
• Pass a drug test.
• Proof of eligibility to work in the United States (I-9).
• Possess a valid State of Texas driver’s license within 30 days of employment.

Travel required:

Must be willing to travel to neighboring cities to visit and work on job sites, so reliable transportation is necessary.

This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.