Description

Who We Are:

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.

IPS defines world-class electric motor and generator repair every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, Entrepreneurial Spirit.

Key Responsibilities and Expectations:

Support service operations with billing, invoicing, data entry, incoming call and parts as needed.

• Receive incoming service calls from customers. Process, record and coordinate service call appointments with technicians and customers
• In conjunction with Service Coordinator, evaluate all parts required on service orders.
• Determine make, year, and type of parts needed and advise Service Manager of availability according to description
• Track progression of orders, including parts orders, with vendors.
• Reconcile parts received versus parts ordered
• Data entry of technicians’ job service write-ups and time sheets
• Review and invoice service orders for branch
• Follow up on customer inquiries regarding order status
• Document all correspondence as required
• Set up and maintain document management system
• Bill service orders as needed
• Perform all other administrative and customer service functions as needed

Qualifications and Competencies:

• High school diploma or general education degree (GED) and two years or more related experience and/or training; or equivalent combination of education and experience
• Intermediate to advanced experience working with Microsoft Office products.
• Good verbal and written communication skills
• Bilingual - English, Spanish preferred
• Able to work in a fast paced, service-oriented environment
• Requires excellent interpersonal and customer service skills
• Experience with time entry and billing maintenance service orders
• Prior experience working in the power generation industry or industrial environment desired

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Medical, Dental and Vision plans
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation and drug screen.

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