83 Client Service Manager Jobs in Norman, OK
Institutional Shareholder Services is Hiring a Client Service Manager Near Norman, OK
- Achieve target renewal rate through outstanding client service
- Act as a trusted advisor for clients and collaborate with ISS STOXX team to drive operational excellence
- Serve as domain expert on ISS STOXX suite of proxy and corporate governance solutions
- Own and manage client inquiry and issue resolution process, using SalesForce.com and other tools
- Conduct calls with clients (health checks, training, relationship planning and review)
- Identify accounts at risk and create plans to ensure revenue and client retention
- Assess client reporting needs and coordinate report delivery
- Perform Master Account List reviews and manage annual due diligence process for selected clients
- Take ownership of operational support, including ballot and vote management, account maintenance, and vote report production
- Maintain awareness of industry trends and communicate key developments to clients
- Identify and communicate up-sell opportunities to sales team to assist in closing deals
- Provide subject matter expertise in pre-sales/up-sell/on-boarding activities
- Act as “quarterback” between client and internal teams for key initiatives and communicate market requirements to ISS business leaders
- Medical/Dental/Vision/Life Insurance
- Short and Long-term Disability Benefits
- Paid Time Off (vacation, holiday, bereavement, family leave)
- Retirement benefits
- Employee Assistance Program
- Great exposure collaborating with many parts of the business, key client contacts ,and decision makers
- New hires embark on a comprehensive training for their first 2-3 weeks
- Access to countless continuing education opportunities through our online ISSU platform
- Bachelor’s degree preferred or requisite experience.
- Experience in an account management or client service position, ideally in financial or corporate governance industries
- Strong interest in finance, with understanding of financial markets and market players
- Proactive, innovative, motivated, and commercially-aware with strong attention to detail
- Demonstrated project management skills plus excellent organizational and verbal skills
- Proficiency in Microsoft Office product suite
- Manage the expectations of a diverse client base
- Absolute personal and business integrity
- Medical, Dental and Vision – multiple PPO plans to choose from
- 401(k) Plan with a competitive Company Match up to 9% inclusive of Safe Harbor contribution
- FSA and Commuter benefit programs
- Generous Paid Time Off (annualized minimum of 20 days vacation, 11 holidays and separate paid sick leave)
- Flexible Work & Hybrid policies may apply
- Paid Parental Leave
Job Summary
Full Time
$80k-104k (estimate)
05/12/2024
07/11/2024
issproxy.org
Rockville, MD
<25
Related Companies
The following is the career advancement route for Client Service Manager positions, which can be used as a reference in future career path planning. As a Client Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Manager. You can explore the career advancement for a Client Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Manager job description and responsibilities
Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers.
02/12/2022: Kingsport, TN
Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.
01/27/2022: Knoxville, TN
Client service managers oversee the hiring, orienting, and training of staff for the department.
03/15/2022: Chicago, IL
Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.
03/18/2022: Monterey, CA
An client service manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients.
01/19/2022: Pascagoula, MS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Manager jobs
The broader and deeper a person's qualifications, the better they are able to develop solutions to complex customer service-related problems.
03/17/2022: Trenton, NJ
Candidates should first apply for an entry-level job that requires customer service, such as working at a retail store or being employed at a call center.
01/21/2022: Washington, DC
Build a strong commitment and resolve to deliver exceptional customer service.
02/15/2022: Grand Forks, ND
Candidates should ensure their resume has all related education, experiences and skills necessary to the client services manager position they are applying for.
02/02/2022: Bangor, ME
Many times skills can be taught, but people must come to the table with certain traits, or no matter how skillful they are, they may still not be effective at delivering an amazing customer service experience.
01/28/2022: Fresno, CA
Step 3: View the best colleges and universities for Client Service Manager.
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