We are seeking an experienced customer-focused individual who can multi-task, work in a fast-paced office, is oriented, has great organizational skills, is willing to learn & must be extremely dependable. This role offers a great opportunity for learning and growth. Must have problem-solving skills. You will answer multi-lined phones, take messages, call customers & schedule appointments, assist with any other office duties.

Good grammar and communication skills are required. Prior CSR/Dispatch experience is needed. Computer skills, including e-mail, Word and Excel, are necessary, and ServiceTitan experience is a plus.

Responsibilities:

• Assist in the set-up and maintenance of customer accounts.
• Deliver quotes to customers over the phone.
• Provide customer support via e-mail and social media channels.
• Manage customer complaints and ensure customers are satisfied.
• Direct customer service inquiries to appropriate personnel.
• Assist new employees with their onboarding.
• Document daily activities and assist with administrative tasks.

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Expected hours: 32 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years

Shift:

• No nights

Work setting:

• In-person
• Office

Work Location: In person