Employee Position at Instant Fulfillment

Role: E-commerce Administrative Assistant

Instant Fulfillment is an emerging and rapidly growing startup focused on E-commerce fulfillment prep and pack services. Launched in March of 2023, we hope to become one of the largest 3PL Fulfillment Centers for online businesses. Utilizing the digital transformation of the consumer, marketplaces such as Amazon, eBay, Shopify, and Walmart are selling millions of products a day. The businesses selling on these marketplaces partner with our company to outsource their operations and physical inventory management.

We are seeking a Client Support Administrator to join our dynamic team. In this role, you will be responsible for providing comprehensive administrative support and exceptional customer service to our clients. The ideal candidate will possess excellent communication skills, attention to detail, and a passion for delivering exceptional client experiences. You will serve as the primary point of contact for client inquiries and support requests, providing timely and professional assistance to address their needs. Your responsibilities will include managing client accounts, coordinating order processing and fulfillment activities, and collaborating with internal teams to optimize processes and enhance the client experience.

- Serve as the primary point of contact for client inquiries, addressing questions and concerns promptly and professionally.

- Manage client accounts and maintain accurate records of interactions, orders, and communications.

- Coordinate order processing and fulfillment activities, ensuring timely delivery and resolving any issues that may arise.

- Assist clients with product inquiries, pricing, and inventory availability.

- Collaborate with internal teams to streamline processes and enhance the client experience.

- Generate reports and analyze data to identify trends and opportunities for improvement.

- Provide administrative support, including scheduling appointments, managing calendars, and preparing documents and presentations as needed.

- Continuously seek opportunities to enhance client satisfaction and loyalty through proactive communication and personalized service.

- Proven experience in a client support or customer service role, preferably in an ecommerce or logistics environment.

- Strong communication skills, both written and verbal, can effectively communicate with clients and internal teams.

- Excellent organizational and multitasking abilities, with a keen attention to detail.

- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

- Strong problem-solving skills and a customer-centric mindset.

- Proficiency in basic computer applications such as Microsoft Office (Word, Excel, PowerPoint, Outlook) is typically required. Familiarity with office equipment such as printers, scanners, and fax machines may also be necessary.

- Bachelor's degree in business administration, business management, or communications, is advantageous, but not required.

On-Site: Nashua / Manchester, New Hampshire

Typical Hours: Full-time. 8am – 5pm, Monday – Friday.

- Opportunities for career growth and advancement

- Dynamic and collaborative work environment

- Retirement savings plan with employer matching contributions

- Employee discounts on products and services offered by the company and affiliated partners

- Generous vacation and family days allotted (around peak holiday season)

If you are a motivated and customer-focused individual with a passion for delivering exceptional client support, we encourage you to apply for this exciting opportunity.

Please submit the following documents via email to instantfulfillmentcontact@gmail.com with the subject line " E-commerce Administrative Assistant Application":

Resume: Attach a current resume detailing your relevant work experience, education, skills, and qualifications.

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Nashua, NH: Relocate before starting work (Required)

Work Location: In person