68 Customer account representative Jobs in Plano, TX
INSPYR Solutions is Hiring a Customer account representative Near Plano, TX
Location : Plano, Tx / Dallas, Tx (Local only)
Duration : 6 Month Contract
Compensation : 17.74 / hr W2
Work Requirements : US Citizen, GC Holders or Authorized to Work in the US
- Monday-Friday - 7am-7pm
- Hybrid - Once a month in office
- Contract to hire
- Retail Energy is a must
Job Description :
- Actively promote the company and the value of its products and services.
- Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options / deposits and provide customers with assistance in obtaining various company products and services.
- Interface with a wide variety of people both internally and externally in a diplomatic manner.
- Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
- Consistently apply knowledge required to perform technical and procedural aspects of the position.
- Identify and act on process and / or system enhancements to create efficiencies and / or better customer experience.
- Diffuse customer escalations (customer save skills).
- Conduct outbound calls as required.
Skillset / Experience :
- High school diploma, GED, or equivalent math and English skills required.
- Demonstrated ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questions.
- Retail Energy experience required
- Bilingual in English / Spanish required
- Excellent problem solving skills and ability to use good judgment to make decisions
- Proficient in verbal and written communication skills including excellent listening skills.
- PC Skills Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required.
- Basic math skills and analytical ability necessary to respond to billing inquiries.
Working Conditions :
- Overtime may be required to accommodate workload and emergency call out.
- Hours of operation can range from 7 : 00am to 7 : 00pm CT Monday-Friday (Subject to change with prior notification).
Our benefits package includes :
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- and much more!
About INSPYR Solutions :
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions.
We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve.
Our company was founded on the following core values : Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution.
We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
24-02031
Last updated : 2024-05-17
Job Summary
Full Time
$42k-53k (estimate)
05/19/2024
08/18/2024
The job skills required for Customer account representative include Customer Service, Problem Solving, Billing, Microsoft Office, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer account representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer account representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer account representative positions, which can be used as a reference in future career path planning. As a Customer account representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer account representative. You can explore the career advancement for a Customer account representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Account Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Account Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Account Representative job description and responsibilities
They generally work on the sales and customer service team where they build and maintain relationships with new and existing clients.
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Account representatives are often responsible for nearly all aspects of maintaining long-lasting client relationships.
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Prospecting, making presentations and closing sales on new client accounts and continuing to service the accounts after the sale.
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Account Representatives close sales, build relationships with new clients and sustain long-term relationships with existing clients.
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Sales representatives must build relationships with clients to maintain their account and continue to sell renewals or additional products or services.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Representative jobs
Ability to use positive language.
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Have a clear escalation pathway.
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Provide Customer Service Training.
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Provided outstanding customer service, developed strong customer relationships and supported the Cash Office team.
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Soft skills are necessary for almost every responsibility an account representative has.
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Step 3: View the best colleges and universities for Customer Account Representative.
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