Title : Crisis Specialist (Night Shift)

Location : Columbia, MD (Hybrid - 2x per month onsite post training. Training in person 100% on site for initial 5 weeks.)

Job Type : Direct-Hire, FTE

Shifts Available :

• 8 pm - 4 am : Tuesday to Saturday
• 8 pm - 4 am : Wednesday to Sunday
• 8 pm - 4 am : Friday to Tuesday
• 8 pm - 4 am : Thursday to Monday
• 4 am - 12 pm : Tuesday to Saturday
• 4 am - 12 pm : Thursday to Monday
• 4 am - 12 pm : Friday to Tuesday

Salary : 24-27 / h

Must-haves

• Bachelor's degree required, master's degree in any Counseling field or Social Work preferred.
• Bachelor's Degree from an accredited school with a minimum of 120 college credits and master's degree from accredited school with a minimum of 30 graduate school credits required.

Transcript or copy of degree(s) required.

• 1 year of experience in mental health services, preferably in crisis support services and / or suicide prevention.
• Computer skills with various software Microsoft Products proficient skills required.
• Excellent oral and written communication skills.
• Ability to function successfully in an environment requiring immediate response to urgent situations.
• Spontaneous supervision of staff in real-time.
• Knowledge of and familiarity with local and statewide community resources.
• Analytical and problem-solving skills.

Work Conditions :

• Share office space with Crisis Chat and Crisis Counselors.
• Holiday and Evening coverage required. Depending on scheduled shifts.
• Hours are flexible to meet program needs.
• Must be able to lift 25lbs.

Day-to-Day

An employer is looking for a highly skilled Online / Digital Crisis Chat Specialist to join a growing team for a hybrid opportunity in Columbia, Maryland.

This role requires 5 weeks of onsite training at their Columbia, Maryland facility. You must live in Columbia, MD to be eligible for this role.

After the initial training, you are required to go on site 2x / month for in-person feedback and quality assurance coaching sessions.

In this role you will be responsible for providing online emotional support to individuals utilizing Crisis Chat and Text services includes providing emotional support and resources to all contacts.

This also includes online communication via email and chat, no phone work is required in this role. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information.

You will receive 5 weeks total of in person training during the same shift that you'll be working. This is an on-site position.

A high emphasis is placed on quality assurance for this role. The shift for this role is 8 pm 4 am with a 30-minute lunch break and two additional 15-minute breaks throughout your shift.

Last updated : 2024-05-21