3 service desk analyst Jobs in boulder, co
Insight Global is Hiring a Service Desk Analyst Near Boulder, CO
Desktop/Service Desk Analyst (Tier 1-3)
Fully Onsite 5 days a week in Boulder, CO
Long-term fulltime contract (continually extending pending performance), perm possible
Required Skills and Experience *
3 years of experience in Desktop Support/Service Desk
*MUST HAVE STRONG MAC SUPPORT
Experience with end user support/ resolving level 1/2 help desk issues (some Tier 3)
Experience with a ticketing system (Service Now)
Experience supporting Mac and Windows Operating systems
Active Directory - password resets
Excellent customer service
Job Description *
A large sports franchise is a seeking a Service Desk Analyst to join their end user support team. He/She will be responsible for supporting 1400 end users and resolving roughly 40 tickets a week through ServiceNow. It will be a mix of Tier 1-2, some level 3 support through phone, email, remote, and face-to-face support. This person must have experience supporting c-level executives and must be comfortable being the sole IT POC onsite in this location.
Compensation:
$30/hr to $35/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Job Summary
Contractor
Business Services
$52k-65k (estimate)
06/05/2024
07/03/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Service Desk Analyst include Help Desk, Customer Service, Service Desk, Active Directory, Operating System, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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