2 information technology help desk technician Jobs in golden, co
CLIENTSOLV TECHNOLOGIES is Hiring an IT Help Desk Technician Near Golden, CO
Job DescriptionWe are seeking an IT Help Desk Technician for a 6 month contract in Golden, CO. This role will work onsite/ in the office Monday- Thursday (with Friday working remotely) and will be responsible for:
- Providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Answer call center phones in a friendly, helpful, and professional manner.
- Open a support tickets and provide that support once trained.
- Create new network user accounts per procedure
- Disable network accounts per procedure.
- Update Microsoft exchange information per procedure based on information supplied.
- Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- 1 year of Help Desk experience
- Experience with help desk ticketing system (prefer ServiceNow)
- MS Office
- Active Directory
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with processes and procedures.
- Must be a team player.
This role will be a 6 month contract in Golden, CO and will work onsite/ in the office Monday- Thursday (with Friday working remotely) and will pay between $22- $30 per hour depending on experience.
Job Summary
Contractor
$48k-59k (estimate)
02/05/2023
06/13/2024
The job skills required for IT Help Desk Technician include Help Desk, Technical Support, Problem Solving, Networking, Computer Systems, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
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They help troubleshoot software and hardware concerns.
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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