13 Lead Technical Support Specialist Jobs in Houston, TX
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Innio is Hiring a Lead Technical Support Specialist Near Houston, TX
As an Equal Opportunity Employer,INNIOoffers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential.
- Set up and drive customer focused issue resolution for unplanned service events (trouble shooting) from first contact to problem solved, including field tech dispatching, briefing & debriefing and implementations of lessons learned, shared process responsibility of Premium Service End-to-end process; onsite and remote;
- Drive and improve common customer focused issue resolution process & metrics, increase visibility on resolution performance to increase customer satisfaction by feeding KPI deck/metric
- Establish & grow a common culture of the whole Tech Support and Field Service team, emphasizing the use of global tools, processes, approaches, responsiveness mindset & communication.
- Work independently on Commissioning/Start-up, minor Maintenance and Troubleshooting of INNIO Jenbacher Gas Engines and supplied packaged accessories like generators, low & medium voltage, Gas Supply, Controls and PLC controllers at customer site
- Work with distributor/customers to evaluate site conformity, completion and accuracy. Drive any open items to conclusion within identified timeline. Work with and support Field Technicians, service partners and customers to identify/track critical quality issues during Start-up /Commissioning, Overhauls & Repairs, Upgrades and maintenance works and drive resolution
- Strong customer service mindset and strong skills to drive, support, empower and inspire the Service teams and Customers
- 7 years experience in a technical role or extensive years of experience with issue resolution exposure within (Field-) Service on INNIO Jenbacher engines
- Technical attitude, complemented by strong business acumen including basic IT skills Willingness to travel within the Americas Region (~30%)
- Willingness to work in shift model (depending) and on call
- Degree in electrical or mechanical engineering or local equivalent
- Fluency in English is a must
- Strong communication skills…experienced in customer communications.
- Boundaryless and multi-culture working mindset and team player.
- Able to work efficiently without direct supervision.
- Multiyear working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types;
- Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6
- Mechanical RCA research and analysis exposure
Job Summary
Per Diem
Print & Book Publishing
$72k-97k (estimate)
10/24/2023
04/01/2024
inniogroup.com
Waukesha, WI
<25
Print & Book Publishing
Related Companies
The job skills required for Lead Technical Support Specialist include Customer Service, Innovation, Analysis, Technical Support, Troubleshooting, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Lead Technical Support Specialist, it can be promoted into senior positions as a Technical Customer Support Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Technical Support Specialist. You can explore the career advancement for a Lead Technical Support Specialist below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
