The Field /Customer Service Administrator is an important team member of our Service Team and signs responsible for the following tasks : 

Responsibilities :  

• Order all parts, consumables, third parties and tooling to enable the execution of Service Events
• Serve as the assistant and representative to the Field Service Staff Manager 
• Handle all direct and indirect customer contacts in a proactive and professional way 
• Create Service Requests for both contract and transactional customers
• Create Purchase Order Requests for vendors, suppliers required for job activities
• Communicate scheduled services with in house and customers alike 
• Work directly with contracts staff to help ensure contract execution 
• Use technical knowledge of service activity to identify parts and tools needed to prepare for service events and order through appropriate vendors
• Manage material and resources in a cost sensitive way
• Support parts ordering process for both contract and transactional customers
• Document all service events and triggered tasks within Oracle throughout the process
• Provide support to Operations team through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
• Stay informed of required technical and commercial documentation during operations
• Ensure compliance with quality and EHS guidelines regarding internal and external resources
• Work with Service manager to ensure Field Service Technicians meet all process discipline and business standards
• Review service events to track any unplanned actions/work which must be added 
• Provide recommendations for improvement regarding operations initiatives
• Work within the services team to achieve service key performance indicators 
• Perform other duties as assigned

Qualification Requirements :  

• Experience in preparing service events and supporting of technical supervisors/coordinators and scheduling required
• Experience in working with Oracle ERP, Microsoft Office applications, technical databases desired
• Mechanical/ electrical Engineering or Technician background a plus
• Ability to handle multiple responsibilities simultaneously, stay focused on deadlines, and handle complex projects efficiently
• Ability to manage time effectively and prioritize tasks
• Strong written and verbal communication skills in English