304 Customer Service Representative Jobs in Philadelphia, PA
Inkspirenize is Hiring a Customer Service Representative Near Philadelphia, PA
Location: Philadelphia, PA
Department: Customer Service
Job Type: Full-Time
Position Summary: The Customer Service Representative is the frontline contact for our customers, responsible for providing exceptional service and support. This role involves addressing customer inquiries, resolving issues, processing orders, and ensuring a positive customer experience.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound customer calls, emails, and live chat inquiries in a professional and courteous manner.
- Order Processing: Process customer orders, returns, and exchanges accurately and promptly.
- Product Knowledge: Maintain a thorough understanding of our products/services to provide accurate information and recommendations to customers.
- Record Keeping: Document all customer interactions, transactions, and feedback in the CRM system.
- Team Collaboration: Work closely with other departments, such as Sales, Marketing, and Technical Support, to ensure a seamless customer experience.
- Continuous Improvement: Participate in training sessions and workshops to enhance product knowledge and customer service skills.
- High school diploma or equivalent required; college degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using CRM software and Microsoft Office Suite.
- Empathy and patience when dealing with customers.
Job Summary
Full Time
$40k-51k (estimate)
06/11/2024
06/30/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
