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Infomedia & the Role
Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.
Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.
Job Summary
Primary responsibility is to effectively provide product and service support to end-users of Infomedia products. Establishing and maintaining an open rapport with customers, ensuring confidence and ongoing communication. We also want you to spend time getting to know our clients, paying attention to details, and making sure customers are happy. We work with our customers transparently and as partners to grow and solve problems. You are the key to that relationship and will be a central point of contact for our dealers and the face of our organization. Written and verbal proficiency in French and English is required.
Essential Functions
What You’ll Bring
Skills & Characteristics
Environment
This position reports to the Detroit office and operates in a professional environment with regular use of headset/microphone. Consistent communication and interaction with customers are daily. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Will currently work from home using an internet connection. This may change in the future.
Position Type/Expected Hours of Work
This is a full-time position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. ET with rotating late shift and weekend/holiday support work, as well as an on-call Pager Duty shift. Please note that although this position may be remote initially, the ideal candidate must be able to commute to our Detroit office to fulfill our weekly in-office work requirement. More details to be provided upon hire.
Why Choose Us
As a global leader in our industry, we develop innovatively crafted, data driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day to day varied work coupled with our relaxed, informal, yet high performing environment are the key things that make our team happy.
Culture and Benefits
We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.
About Infomedia
Infomedia offers its Microcat® EPC, Superservice™ Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks.
Full Time
Ambulatory Healthcare Services
$41k-51k (estimate)
02/14/2024
06/28/2024
infomedia.com
VESTAVIA HILLS, AL
<25
1994
Private
WILLIAM RICHARDSON
$5M - $10M
Ambulatory Healthcare Services
Infomedia provides website development, digital strategies and marketing services.
The job skills required for Customer Support Specialist (Bilingual, French) include Customer Service, Problem Solving, Products and Services, Microsoft Office, Attention to Detail, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist (Bilingual, French). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist (Bilingual, French). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist (Bilingual, French) positions, which can be used as a reference in future career path planning. As a Customer Support Specialist (Bilingual, French), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist (Bilingual, French). You can explore the career advancement for a Customer Support Specialist (Bilingual, French) below and select your interested title to get hiring information.
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To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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