Hours: 8:30 AM PST - 5:00 PM PST Schedule

This is strictly an ONSITE position

Manager has advised that the need now is for a bilingual (English/Spanish) Customer Service candidate.

Located in Livermore, CA

Comments:

• Will handle inbound and outbound calls in a call center.
• This will be within the Professional Services Division of Client Connected Health.
• You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints.
• The role includes providing testing support, product overview and basic technology instructions.
• Customer Service Specialists provide general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring.
• Bilingual-English/Spanish candidates preferred, but not required.

Required:

• High School Diploma/GED 2 years of experience in a Customer Service environment.
• Working within a Call Center environment and working off a que Would prefer experience in healthcare, medical environment, but not required.
• High attention to detail and good attendance must be a top priority.
• Proficient with MS Office suite (Word, Excel, Outlook)
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.

Language:

• Bilingual-English/Spanish candidates preferred, but not required

Job Responsibilities:

• Handling of Inbound and Outbound customer calls.
• Must have excellent phone etiquette.
• Collects, receives, and records INR and other results.
• Utilizes call scripting provided when conducting patient phone calls.
• Contacts physician for INR results based on clinic’s reporting preferences and as outlined by Client Connected Health policies and procedures.
• Monitors and assists customers with adherence to prescribed test frequency.
• Promotes use of digital platforms
• Provides assistance in the use of digital platforms
• Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable.
• Responsible for time management, adherence to schedule and attendance.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.

Job Type: Contract

Pay: $20.49 - $23.00 per hour

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Preferred)

Experience:

• speak, read and write Spanish: 2 years (Preferred)
• speak, read and write english: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Call Center: 2 years (Preferred)
• Inbound and Outbound: 2 years (Preferred)

Ability to Commute:

• Livermore, CA 94550 (Preferred)

Work Location: In person