Customer Service Representative Worcester, Massachusetts, United States Posted : 1 / 12 / 2024 Job Title : Customer Service Representative

Location : 46 Main Street, Worcester County, Worcester, MA 01608 Training period - 15days Work days - Mon to Fri Onsite Operation Hours : M-F, 9 : 00 am 5 : 00 pm EST client is looking for CSR agent who can speak good English or Bilingual in Spanish Description : Intelligent Citizen Services Onsite Contact Center Agent The Intelligent Citizen Services Associate will leverage customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. Job Responsibilities

• Interact face to face live with walk in clients
• Research and resolve member questions and issues using multiple online tools and systems
• Track and monitor the status for open request using multiple online tools and systems
• Document all work including completed tasks and notes in an online CRM tool
• Review and analyze member paperwork, forms, and activity within multiple online tools and systems
• Conduct outreach via phone and online to client members to gather additional information or provide issue resolution status
• Collaborate with internal teams to research and resolve issues for client
• Collaborate with external third-party teams to resolve issues for client
• Answer member questions as needed
• Answer incoming phone calls, chats, and / or emails Basic Qualifications (Required Credentials)
• 2 years of Customer Service experience
• High School Diploma or GED
• Proficiency with computers : Experience using the internet, email via Outlook, etc.
• Listening, verbal, and written communication experience
• Microsoft Office (Excel, Word, Outlook, and Teams) experience Preferred Qualifications (NOT Required Credentials)
1 day ago