53 CUSTOMER SERVICE REPRESENTATIVE Jobs in Worcester, MA
City of Worcester is Hiring a CUSTOMER SERVICE REPRESENTATIVE Near Worcester, MA
The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.
If You Wish To Apply For This Position, The Deadline Is Friday, June 07, 2024. Please Note The Following Application Options For This Position
- Applicants are Encouraged to Apply Online
- By Mailing to the Department of Human Resources, ATTN: CUSTOMER SERVICE REPRESENTATIVE, 455 Main Street, Room 109, Worcester, MA 01608 (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Department/DivisionTreasurer and Collector's Office
Apply Start Date05/21/2024
Apply End Date06/07/2024
TypeFull Time
Hours40 Per Week
Wage$18.46 - $22.31 Per Hour
DescriptionCUSTOMER SERVICE REPRESENTATIVEOFFICE OF THE TREASURER & COLLECTOR OF TAXESCITY OF WORCESTERThe City of Worcester seeks qualified applicants for a Customer Service Representative for the Municipal Hearing Office within the Office of the Treasurer and Collector of Taxes. Under the direction of the Municipal Hearing Officer, the Customer Service Representative will process parking ticket appeals and appeals for other fines and violations issued by the City. This position will handle inquiries from the public regarding the appeal process, including explanation of City Ordinances and other policies and regulations provided under the law.
Bilingual applicants are encouraged to apply.
Essential Elements
- Perform exemplary customer service, by handling inquiries by phone, email or in person
- Respond to citizen complaints, including the explanation of ordinances, departmental policies and regulations to other city employees and the public, and refers complaints to the proper authority
- Provide support to other colleagues
- Maintain workflow and streamline office procedures for efficiency
- Sort and process mail and assist with mailroom operations when necessary
- Assist in scheduling hearings, scanning, maintaining files, data entry, research, and strong computer and typing skills
- Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion
- Other related work duties as assigned
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to communicate and work effectively with diverse populations
- Ability to work independently and in a group setting with minimal supervision
- Computer proficiency with Outlook, MS Word, Excel, and other Microsoft programs
- Experience with editing documents in word processing applications and entering data into
- databases or spreadsheets
- Ability to operate office and mailing equipment
- Ability to maintain confidentiality
- Ability to remain professional under all circumstances
- Ability to prioritize, be organized and multi-task in a fast-paced environment
- Exemplary customer service skills in an office setting
- Ability to remain positive with challenging customers
- High school diploma or equivalent
- Two (2) years of customer service or clerical experience in an office environment
- An equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements.
- Excellent Communication Skills
- Associate degree in Business Administration or related field
- Four (4) years of customer service experience in an office environment
- Four (4) years of clerical experience in an office environment
- Prior experience in a municipal office environment
- Bilingual
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, JUNE 7, 2024, to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.
Job Summary
Full Time
Business Services
$36k-45k (estimate)
04/23/2023
06/21/2024
worcesterma.gov
WORCESTER, MA
500 - 1,000
1848
SUSAN MAEDLER
<$5M
Business Services
Related Companies
The job skills required for CUSTOMER SERVICE REPRESENTATIVE include Customer Service, Call Center, Billing, Customer Support, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REPRESENTATIVE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REPRESENTATIVE. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE REPRESENTATIVE positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REPRESENTATIVE, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REPRESENTATIVE. You can explore the career advancement for a CUSTOMER SERVICE REPRESENTATIVE below and select your interested title to get hiring information.
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