We are looking for several dynamic and driven Account Managers to join our team! We’re a fairly small company in terms of headcount, so it's a pretty cool time to join the team. Especially for someone who wants to make an immediate impact and help steer long term growth. We also have an energetic and collaborative environment where everyone's opinion really DOES matter (We love to share that part!).

Company Overview
Incident IQ is a SaaS management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help ticketing, facilities maintenance solutions, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Millions of students and teachers in districts across the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services.

Account Manager
Reporting directly to the Sales Director, the Account Manager (AM) will be responsible for managing the expansion effort for current customers. The candidate will develop and maintain relationships throughout the customer lifecycle. The AM will develop upsell and cross sell opportunities by leveraging exceptional understanding of current school district processes and potential pain points. The AM will develop exceptional product expertise and relate best practices and outcomes of other customers in a compelling way. The AM’s goal is to develop interest in additional capabilities and make each customer 100% sold with iiQ offerings. Day-to-day activities will include sales activity prep, prioritization and organization, and coordinating customer communications with the Customer Success team. The ideal candidate will have a storytelling and relationship development bias. They enjoy leveraging their expertise to help customers succeed. Internal communication with Product Management, Customer Success, and other stakeholders is also a critical success factor.

Account Manager Responsibilities
● Identify upsell and cross sell opportunities within assigned customer accounts
● Meet and exceed sales results - upsell and cross sell ARR targets
● Manage and nurture customer expansion by developing program-level best practice
adoption and customer assessments
● Communicate customer stories and best practices in a compelling persuasive way
● Develop keen understand of the value drivers of iiQ offerings for current customers
● Partner with internal teams to optimize customer expansion, satisfaction, and
retention rates
● Foster an environment of collaboration and ongoing learning with internal teams
● Communicate and present target account activity, performance, and forecasting to
leadership (weekly, monthly, quarterly)
● Enhance personal effectiveness through the efficient use of technology
● Generate ad hoc reports for internal departments as needed

Key Skills / Experience
● Four (4) year college degree, or equivalent experience
● Minimum of 2 years account management experience or customer
relationship development
● Exceptional communication skills, both written and verbal, with the ability to
simplify complex technology
● Exceptional group presentation skills – compelling and persuasive style
● Highly organized and process driven work habits
● Driven individual with ability to work independently and within a team environment in
a competitive marketplace
● Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
● Experience in SaaS sales to the K12 market is highly preferred
● Ability to travel - 25%

What makes Incident IQ different
● We facilitate whole-person growth where employees develop personally as well as
professionally
● We offer an energetic and collaborative environment; everyone’s opinion matters!
● We produce software that empowers K-12 schools to run efficiently, allowing for a
better classroom experience for students to THRIVE!
● We provide excellent work/life balance
● An amazing downtown Atlanta office location, and satellite office in Alpharetta
Incident IQ offers a competitive salary based on experience with a benefits package for full
time employees that includes medical, dental, vision, life insurance, 401k, and paid time off
(PTO).

Incident IQ is an Equal Opportunity Employer