About iMPROve Health

Come join the iMPROve Health team! iMPROve Health is Michigan’s Medicare-designated Quality Improvement Organization. We are both a Cool Place to Work (Crain’s Detroit Business), one of the Best Places to Work in Healthcare, and one of the Best Nonprofits to Work For as judged by Modern Healthcare. As a nonprofit organization, we have 40 years’ experience improving healthcare across the continuum of care using evidence-based and data-driven logic. iMPROve Health provides medical consulting and review, as well as data analysis to federal agencies, state Medicaid and public health organizations, healthcare facilities, private health plans and other third-party payers. We also have extensive experience completing thoughtful and impartial utilization review, dispute resolution and peer reviews. Our goal is simple – to help healthcare get better!

This position is 100% remote and provides the opportunity to work virtually with team members from anywhere within the United States. We pride ourselves on providing a great work/life balance for employees, while also providing the ability to promote their career development and gain new skills through employee education opportunities. iMPROve Health offers a wonderful benefit package that includes medical, dental, vision, life insurance, short term and long-term disability, and a generous 401k match.

iMPROve Health is committed to improving the quality, safety, and efficiency of healthcare. Although we do not see patients, we are healthcare professionals (including physicians and nurses) and consultants who work with healthcare providers to promote the adoption and use of evidence-based best practices and processes to achieve our healthcare quality goals. Our services offer our clients and partners access to a proven, impartial, connected resource that understands the intricacies of healthcare. It is our #1 priority to provide thoughtful evidence-based strategies and solutions that help them achieve their healthcare quality improvement goals and outcomes.

iMPROve Health is an equal employment opportunity employer.

*Must be able to work M-F normal business hours in EST.

SUMMARY:

Responsible for the daily administrative support of Medical Review Services operations including staff, reviewers, and contracts with a direct administrative focus on the Veteran Affairs (VA) contract.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assume responsibilities for daily administrative tasks, including staff support, data input, phone support, handling incoming and outgoing electronic mail, and other communications.
• Answer providers' questions related to review record status, correspondence with customers, and reports or other documents as needed.
• Prepare and process monthly reports, invoices, and rosters.
• Ability to multitask and perform various duties in a timely manner to meet specific deadlines and contract requirements.
• Download medical records and any other incoming correspondence via email or other secure entities.
• Create folders and save downloaded documents in the appropriate folder.
• Date stamp and scan medical records and transfer them to the appropriate electronic folder.
• Generate letters from templates as needed.
• Update appropriate spreadsheets with information obtained from received documents.
• Print, prepare, and mail documents via postal services, fax, or encrypted email as needed.
• Generate and support monthly scheduling of staff and reviewers.
• Assist in the credentialing process as needed.
• Assist in the reviewer onboarding process as needed.
• Other duties as assigned.
• Normal business hours 8a-5p. Occasional need to work outside of business hours and on weekends is required.

EDUCATION AND EXPERIENCE:

• Healthcare experience is preferred.
• Minimum two years’ experience in an administrative support position or an Associates Degree required.
• Ability to stay on task and complete duties by assigned deadlines required.
• Knowledge of medical terminology preferred.
• Must not have VA health system, administration, or Department of Defense affiliation.
• Must successfully pass the VA onboarding requirements including fingerprinting and background check.