Job Description

Title: E-Comm Customer Service Representative (CSR)

Department: Imperial DTC

Report To: E-Comm CSR Manager

FSLA Status: Non-Exempt

Position Summary

Imperial is in search of a self-directed E-Comm CSR who will manage specific accounts, website orders, and the processing of each. This is a level 3 remote position. Meaning a significant portion of, but not all, job functions can be performed remotely. This position reports directly to the E-Comm CSR Manager.

Duties and Responsibilities

• Manage websites, facilitate orders, assist customers with questions, check up on status of orders, and ensure timely delivery
• Assist Corporate customers with orders, pricing, and additional questions
• Organize operations and assist with training outsourcing teams.
• Maintain positive relationships with customers and team members
• Understanding of copyright trademark laws & identify intellectual property
• Communicate with other departments within the organization
• Able to perform all processes digitally
• Assist CSR Manager with specialty projects
• Other duties as assigned

Qualifications and Skills

• High School Degree (Preferred)
• Customer Service experience (Preferred)
• Knowledge of web-based programs (Preferred)
• Basic Microsoft Suites skills
• Ability to prioritize work projects
• Excellent time management & organizational skills
• High attention to detail
• Communication proficiency. Both written and verbal.