Paramount Apparel, International, LLC.

Job Description

Title: Customer Service Representative (CSR)

Report to: CSR Manager

Department: Imperial

FSLA Status: Non-Exempt

______________________________________________________________________________

Position Summary: Paramount Apparel. A family-owned company in Bourbon, MO. Is in search of a self-directed Customer Service Representative (CSR) who can manage customer accounts, communicate with outside sales representatives, and handle other projects as assigned. This is a level 3 partial remote position, meaning significant portion of, but not all, job functions can be performed remotely. This position reports directly to the CSR Manager.

Duties and Responsibilities

• Manage customer accounts from initial orders to finalization
• Communicate with outside sales representatives as well as corporate and wholesale customers
• Understand color patterns, hat styles, and other information necessary for maintaining processes
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
• Answers questions from customers or individuals about products or directs them to the person able to assist them.
• Follows up on orders to ensure delivery by specified dates.
• Build relationships with customers and clients
• Proof designs from art department
• Understand company trademarks and registrations
• Learn and Understand purchase order process
• Communicate with customers over multiple email systems
• Work with company related websites and website orders

Qualifications and Skills

• High School Degree (Preferred)
• Customer service experience (Preferred)
• Excellent verbal and written communication skills
• Strong Organizational skills
• Ability to manage multiple projects simultaneously
• Capable to deal promptly with various types of client demands