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Position Summary:
Paramount Apparel, DMA: Imperial is in search of a self-directed Customer Service Representative (CSR) who can manage accounts, communicate with outside sales representatives, and handle other projects as assigned. Following training, this is a hybrid remote position, meaning a portion of, but not all, job functions can be performed remotely (up to 2 days a week remote - schedule at the manager's discretion) This position reports directly to the Director of Sales Administration.
Duties and Responsibilities:
- Communicate with sales representatives from licensed team dealers
- Understand color patterns, product styles, and other information necessary for maintaining processes and offering product suggestions to customers
- Build relationships with the customers
- Learn and understand purchase order details and art proofs
- Communicate with customers, internal and external team members, over email and phone systems in regards to order progress, order tracking, and other communications
- Able to perform all processes digitally
- Work with company related websites and website orders, understand functionality & identify errors or areas of improvement
- Other duties as assigned by direct supervisor
Qualifications and Skills:
- High School Diploma or equivalent (Preferred)
- Customer service experience (Preferred)
- Excellent verbal and written communication skills
- Strong Organizational skills
- Ability to manage multiple projects simultaneously
- Capable to deal promptly with various types of customer demands
- Basic understanding of Google Suite, Microsoft Word & Excel
Full Time
$149k-194k (estimate)
05/03/2024
07/02/2024
imperialco.com
SPRINGDALE, AR
200 - 500
1979
LANCE WHORTON
$50M - $200M
Imperial is a full service vending company. Imperial employs over 675 people serving Oklahoma, Arkansas, Missouri, Iowa, Illinois and Texas with millions in sales annually. Our tremendous growth in vending, catering, corporate dining, and coffee service demonstrate our commitment to provide unmatched service. Our delicious products and outstanding service is only possible because of our great team. Whether you ask for assistance from our service personnel or our technical team, a special item from our catering division or an order from our warehouse or a request to a manager, the individuals o...n our team are committed to take care of the customer. We are proud of the job they do and know that Imperial's greatest strength is our service oriented employees.
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