17 Technical Account Manager Jobs in Brookfield, WI
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Impact Networking, LLC is Hiring a Technical Account Manager Near Brookfield, WI
Impact is hiring a Technical Account Manager for our Nationally ranked Best and Brightest Workplace!
A Technical Account Manager or TAM works directly with the MIT Service Delivery team on tasks related to providing World Class Service across many industries. Technical Account Managers act as dedicated points of contact for our clients, ensuring smooth communication and coordination between their organizations and our team. They possess in-depth, technical knowledge and expertise to address any technical issues or challenges that may arise, working closely with clients to provide effective solutions and drive their IT initiatives forward.
Watch the video below to learn more about our Managed IT division! đź’»
Responsibilities A Technical Account Manager will build and maintain strong relationships with clients, ensuring their satisfaction with Impact’s products and services through onboarding, Period Business Reviews (PBRs), monthly maintenance creation, and overall management of clients’ technology roadmap.
- Serves as the primary point of contact for clients, providing technical guidance, support, and solutions that align with their business objectives.
- Own onboarding and lifecycle of multiple clients (Ex: Understanding contract language, cloud environments, Network Infrastructure, product lifecycles, technical documentation, workstation clean up, etc.).
- Understand client technical environments and requirements and provide recommendations for products and services that meet their needs.
- Lead internal and client facing onboarding project meetings for assigned clients.
- Create and review Executive Summary recommendations with assigned clients.
- Perform PBR planning, 48-hour reviews, and all post-PBR planning meetings.
- Lead all client-assigned PBRs, overseeing recap, follow up, and planning from meeting.
- Collaborate with sales and engineering teams to develop proposals, quotes, and project plans for clients.
- Keep up-to-date with industry trends and best practices, and share this knowledge with clients and internal teams.
Things We Are Looking ForExperience
- 2-5 years in client-facing technology roles:
-Technical Account Management, Client Relationship Manager, Customer Success Manager, Sales Engineer, Service Delivery Manager, or similar
- Experience with a Microsoft Partner organization
- Experience with a Managed Services organization
General IT Knowledge
- Microsoft suite of products
- Excel, Word, Power Point
- Understanding of Email Security, Cybersecurity
- Experience with Ticketing Systems, ConnectWise Manage and/or other PSA
- Familiarity with product stack or similar technologies
- Microsoft Azure and M365 Cloud
- Microsoft server and patching policies
- Cisco technologies
- Umbrella
- Meraki
- KnowBe4 Security Awareness Training
Other Skills and Abilities
- Excellent verbal and written communication skills to communicate ideas to clients
- Ability to work independently or as part of a team
- Time management and multitasking skill
- Advance motivational and negotiation skills
Benefits- 20 days of PTO
- 12 paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities
#LI-Onsite
Job Summary
Full Time
Wholesale
$87k-119k (estimate)
11/21/2023
05/09/2024
impactmybiz.com
KENOSHA, WI
500 - 1,000
1999
Private
$50M - $200M
Wholesale
Related Companies
About Impact Networking, LLC
Impact Networking is a provider of cloud hosting, network management and managed IT services for enterprises.
The job skills required for Technical Account Manager include Account Management, Products and Services, Planning, Initiative, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
01/04/2022: Charlotte, NC
Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
02/13/2022: Modesto, CA
Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
01/24/2022: Burlington, VT
The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
03/09/2022: Greensboro, NC
They provide reports to product developers and stakeholders product performance and track account metrics.
12/31/2021: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
02/03/2022: Anderson, IN
View more details on Technical Account Manager salaries across the United States.
02/05/2022: Chillicothe, OH
Extensive experience within a technical or account management area.
12/23/2021: Madison, WI
Help drive team expertise and technical thought leadership.
01/21/2022: Mcallen, TX
Proven ability to consult and be consulted on topics requiring product/technical expertise.
12/22/2021: Lubbock, TX
Step 3: View the best colleges and universities for Technical Account Manager.
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