Location: 406 Travis Lane #47, Waukesha, WI, 53189 Your Responsibilities as an Office Professional Serious Applicants only, please read all our requirements before applying*We are a small office so absenteeism and coming in late is not acceptable Monday through Friday 8AM-5PM* Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals * Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations. * Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time. How We’ll Measure Performance Here are some of the ways that we’ll measure your performance in the role. * Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point * Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. * Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role. What We Want From You * Culture alignment * Rockstars only * Bought into the vision * Meets our expectations, which are to answer the phones and schedule customer jobs based on information provided from customer and using our job booking guidelines To Succeed in this Role * Be highly organized and detail oriented * Possess excellent customer communication and independent work skills * Have excellent phone skills and be comfortable with a headset using a consistent message to the customers * Deliver solutions * Must have computer experience 100% of our work is on the computer with our scheduling software program Service Titan, communicating through email and chat functions with customers * Be a self-starter * Must be able to operate independently Job Requirements These are the minimum requirements to be considered for this position. * Live within the area * Have 3 years of experience in an office setting * Have 2 years supervisory/management experience * Solving problems must come easily to you * Complete a background check * Professional communication and phone skills Benefits & Pay The pay range for this position is $18 to $25 hr and is dependent on your experience. Holiday and Personal time, profit sharing, Life insurance, Short term disability, Accident and Death Insurance