Job Description
ROLE SUMMARY
The Branch Account Manager oversees the back office operations of a specific branch belonging to a broader district group. Their responsibilities can vary depending on the size and scale of the supporting branch. This individual reports directly to a District Account Manager with a dotted line to the Local Branch Manager of the supporting branch. They act as the primary liaison between field ops and corporate and are responsible for operational efficiency, customer and employee experience related tasks. This is a customer facing role requiring the ability to handle phone calls in a controlled and compliant environment.
This is a nonexempt role, being paid an hourly wage set up on weekly pay.
ABOUT GREENIX
Join one of the fastest growing businesses in Utah! Greenix has been recognized as one of "Utah's Fast 50" businesses for 3 years running and named "Utah's Emerging 8" businesses to watch. By sticking to our core values, we are redefining the pest control service industry.

• Building Lasting Relationships
• Going Beyond
• Creating Opportunities
• Doing What Is Right, Always

If our core values resonate with you, we would be excited to add you to our team.
DUTIES & RESPONSIBILITIES

• Scheduling and Coordination: You may be responsible for scheduling appointments for pest control services, ensuring that technicians are dispatched efficiently.
• Customer Service: Handling inquiries from clients, providing information about services, and addressing any concerns or complaints.
• Record Keeping: Maintaining accurate records of customer information, service history, and billing.
• Billing and Invoicing: Managing accounts receivable and past due customers, updating accounts to reflect accurate balances and clearing out coupons.
• Filing and Organizing: Keeping reports organized and up to date, which may include spreadsheets, data exported from CRM or database.
• Data Entry: Entering information into computer systems, including customer details, service reports, and financial data.
• Communication: Coordinating with field technicians, management, and customers via phone, email, and possibly in-person.

QUALIFICATIONS & REQUIREMENTS

• Organization: Strong organizational skills are essential for managing appointments, paperwork, and office supplies.
• Customer Service Skills: Friendly and professional communication with clients is crucial for providing excellent service.
• Computer Proficiency: Familiarity with office software like Microsoft Office (Word, Excel) and possibly industry-specific software.
• Attention to Detail: Accurate record-keeping is important for billing, service history, and compliance.
• Multi-Tasking: The ability to handle multiple tasks at once, such as answering phones while managing scheduling.
• Problem-Solving: Being able to address customer concerns and find solutions to various issues that may arise.
• Confidentiality: Handling sensitive customer information and financial data with discretion.
• Adaptability: The pest control industry may have seasonal fluctuations, so being able to adapt to changing workloads is important.

WHAT WE OFFER

• Medical insurance with subsidized premiums for employees and enrollees.
• Dental, vision, disability, accident, and life insurance options.
• 401(k) retirement program with company match of up to 5% percent of employee contributions.
• Employee assistance program (EAP), offering support for emotional, financial, legal, health, or work-related struggles for you and your dependents.
• Paid leave for all of life's reasons.
• Bonus programs.

ADDITIONAL NOTES

• Prior customer service experience is preferable but not required.

As part of our dedication to the diversity of our workforce, Greenix is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application and employment procedures.