Summary: The Account Manager is responsible for leading the expansion of CC&N’s presence throughout the United States. Primary objectives are to meet or exceed annual budgeted DAS/Public Safety/Wi-Fi revenue and operating income targets, establish lasting vendor, partner, and customer relationships, and effectively manage branch staff.

Essential Functions:

• Diligently develops and sustains relationships with customers to retain and grow existing business
• Develops new account business for all CC&N portfolio offerings, with specific focus on DAS, Public Safety, and Wi-Fi solutions 
• Meet or exceed annual assigned budget revenue and operating income goals
• Tracks sales activities through customer relationship management (CRM) database
• Generates and interprets various sales metric reports to manage Regional and National sales strategy 
• Responsible for coordinating design, estimation of time and materials, and proposal generation for projects with the Design Group
• Support Design Group by participating in Bid Reviews and proposal approvals
• Partner with DAS and Wi-Fi leadership to ensure project quality assurance, adherence to industry and CC&N standards, and completion within budgeted dollars
• Partner with Field Resource team to coordinate and schedule technician work assignments
• Prepare, present, and attend company, customer, and vendor meetings
• Promote adherence to operational processes and provide guidance and direction on continual process improvement

Education/Skills/Experience:

• College degree or equivalent experience in sales or business management
• Demonstrated customer relationship-building experience that has led to sustained business growth
• Experience proposing and executing strategic growth initiatives aligned with company objectives
• C-Level Customer and leadership presentation skills consistent with a needs-based sales approach
• Ability to travel extensively (25%) within the 48 contiguous United States
• Track record of establishing prioritized customer calls and work plans, as well as problem-solving and responding to customer issues
• Motivated to work independently to drive results 
• Demonstrated ability to build internal, team-based relationships that meet and exceed customer value expectations
• Excellent interpersonal verbal and written communication skills
• Computer skills utilizing Microsoft Word, Excel, and Outlook 

Preferred

• Knowledge of telecommunication and data network cabling and connectivity in both installation and testing procedures
• 5 years of DAS, Public Safety, and/or Wi-Fi business development and market experience
• People-first leadership experience
• General understanding of NFPA ERRC requirements
• Possess a general understanding of cellular communication systems
• Project Management training/certification
• RCDD Certification
• BICSI Certification

Physical Requirements:

EOE, including disability/veteran