** Customer Service Representative**

**Job Category****:** Operations **Requisition Number****:** CUSTO02682 Showing 1 location **Job Details**

**Description**

**iFLY is an organization that has PASSION for EXCELLENCE and INNOVATION. We live and breathe our values in everything we do and in every decision we make. As a member of iFLY's team, you aren't an employee, you are a TEAM MEMBER. You will be expected to contribute your talents and energies to make what is already great about iFLY, even better and available to more people. In return, we commit to work with you to make your career at iFLY rewarding.**

iFLY is seeking a CSR. The Customer Service Representatives are enthusiastic and bright team members who articulate and sell the out of this world feeling of indoor skydiving in an upbeat and confident way. CSRs have strong communication skills and exceptional customer service attitude and are the first point-of-contact for most iFLY customers.

This is one of those rare opportunities for you to join an already successful company with a passion for innovation, but where you will have the latitude to identify, develop and bring resolutions as a valuable member of the Operations/Tunnel Team.

What youll do:

* Ability to multi-task while attending to high volumes of phone calls and customers in tunnel.

* Answering phones, processing new reservations, and re-scheduling existing reservations

* Sales and up-selling. Recommending different product upgrades that best fit the customers needs

* Resolving product/service problems by clarifying the customers complaint, selecting the best solution to solve the problem, expediting the correction and following up to ensure resolution

* Additional duties include, and are not limited to: stocking merchandise, cleaning and maintaining the facility, operating and controlling the wind tunnel, and inventory control

Day-to-Day responsibilities include:

* Greeting customers with a positive and friendly attitude, getting them excited about the experience, and assisting them with their reservation in a timely and effective manner

* Attracting potential customers by answering product and service questions, suggesting information about our other services, and clarifying the concept of our unique product

* Maintaining a professional demeanor and speaking with articulation during face-to-face or phone interactions with potential customers

* Maintaining customers financial accounts and correctly processing payments

Required Skills/Who You Are:

* Customer service driven

* Experience in retail sales or hospitality, as well as point-of-sale technology

* Confident phone interaction

* Being able to resolve conflict, multi-task, and analyze customer needs

* Friendly, upbeat, compassionate, personable attitude

* Team player, integrity, punctuality, and a professional appearance.

* Must be self-starter, detail-orientated and able to organize and prioritize. Tact, discretion, and good judgment are required to maintain positive relationships with co-workers and customers

* Basic computer skills required

* High school diploma or equivalent required

Benefits & Perks:

* Competitive compensation

* Extraordinary work environment

* Frequent company update with your leadership team

* Free Flight time and more!

Why join us:

Around the globe, billions of people have looked skyward and dreamt of flying. Its a timeless dream shared by people of all ages, regardless of country, culture, language, or belief system. At iFLY, we have the unique ability to turn that dream into reality. Its an awesome privilege and delivering it is our collective passion.

If working in an exciting, dynamic and cooperative environment and bringing joy to kids of all ages motivates you, then working at iFLY is for you. We hire people who want to work for a values-driven company; people who strive for excellence; people who value excellence; people who are committed; people who love people!

We Value

* Honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion.

* Balance between self, family, team and community

* Flexibility, variety, challenge, adventure, and camaraderie

We Respect, know, trust and value each other, putting people before process and process before results.

We Think like champions, and we are internally driven to learn and improve. We view problems as opportunities, taking responsibility and welcoming change.

Together we will build and run a world-class Company that challenges each of us to achieve our full potential while meeting our material needs and sharing the results of the enterprise.

iFLYs Mission:

To deliver the dream of flight to everyone.

Choose to fly!

**Skills**

**Preferred**

**Leadership/Management Skills** *Some Knowledge* **Adaptability** *Intermediate* **Interpersonal Skills** *Intermediate* **Communication Skills** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)