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If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
The IT Support Technician’s role is to ensure a smooth end-user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently and with other IT personnel’s assistance as needed.
Responsibilities:
Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, Office products, and cellular devices for users working remotely and at two manufacturing facilities.
Organize and contribute to high-quality documentation for the IT department and our end-user knowledge base.
Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated
Deploy and maintain the company’s IT assets, including Dell desktop/laptop, HP printer, Meraki hardware, Unitrends appliance, and both Android and Apple mobile devices
Investigate alerts and notifications from the remote monitoring and management system and respond accordingly through service tickets
Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, modifications, and resolutions
Support the Business Continuity & Disaster Recovery solutions in use at two office locations
Fast and timely turnaround on all customer requests
Follow company-specific guidelines for User Administration and Security
Communication with our clients, vendors, and internally via phone, email, and ticketing system
Minimal travel to other states to support remote locations as needed
Enter all communication and detailed notes inside a service ticket
Ability to assist and or train other team members when assistance is needed
Required Skills:
Excellent knowledge of the Windows 10 operating system and Intel-based PC’s
General understanding of fundamental Windows Server roles (DHCP, NTFS sharing & security, print server, etc.), network topology, BCDR operations, and associated hardware
Working knowledge of, or ability to learn, a wide array of other software technologies, including Kaseya VSA, Synergis Adept, BeyondTrust products, PDQ, Intune, Rapid7, BarTender
Demonstrated proficiency in the diagnostic process of technical issues
Ability to work independently and with direction from IT Manager
Excellent technical writing skills for documentation and effective ticket management
Interpersonal skills, such as communication skills, active listening, and customer care
Ability to multi-task and adapt to changes quickly
Understanding of support tools, techniques, and how technology is used to provide IT services
Self-motivated with the ability to work in a fast-moving environment
Qualifications:
Three years of experience in a similar position required
Managed Service Provider experience highly desirable
Associate or Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field preferred
Experience with scripting and automation tools preferred
Professional IT Certifications, such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network preferred
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Job Family: Information Technology
Full Time
Durable Manufacturing
$44k-54k (estimate)
03/21/2024
04/13/2024
idexcorp.com
COLUMBUS, OH
3,000 - 7,500
1988
Public
$1B - $3B
Durable Manufacturing
IDEX develops and manufactures displacement pumps, fluidics systems and lifting bags for aerospace, healthcare, energy and industrial sectors.
The job skills required for IT Support Technician include Technical Support, IT Support, Operating System, Service Desk, Computer Science, IT Infrastructure, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
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