5 End User Support Technician II Jobs in Albuquerque, NM
Edgewater Federal Solutions is Hiring an End User Support Technician II Near Albuquerque, NM
Overview
Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations.
Responsibilities
- Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
- Provide support in responding to system user requests for assistance.
- Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.
- Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.
- Support the agency Local Area Network (LAN) Administrator with server maintenance and administration.
- Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machine interface.
- Prepare reports and studies concerning hardware.
- Prepare functional requirements and specifications for hardware acquisitions.
- Ensure that problems have been properly identified and solutions will satisfy the user's requirements.
Qualifications
- In lieu of degree, relevant experience is applicable
- General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.
- Must be a U.S. Citizen
- Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.
- Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2022.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
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Job Summary
Full Time
Building Construction
$54k-70k (estimate)
02/20/2023
03/10/2025
edgewaterit.com
LOCKPORT, IL
100 - 200
2002
JOHN ALOIA
$10M - $50M
Building Construction
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About Edgewater Federal Solutions
Big company credentials with small company attention and focus ... Edgewater truly delivers the best of both worlds. Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. As a woman owned small business, we give you the opportunity to achieve contracting compliance without sacrificing quality. Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Depart...ment of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, Our People ... Your Edge. The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness. How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.
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